Ontrac Solutions
Senior Google Workspace Support Engineer
Chicago, IL · Senior
Sponsorship not specifiedDetected 147 days ago
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About the role
- Innovate. Create. Elevate. At Ontrac Solutions, we partner with elite engineering organizations to build systems that operate at planetary scale. About the Role Ontrac Solutions is hiring a Senior Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will serve as a senior, customer-facing escalation point responsible for
- diagnosing complex Google Workspace issues, improving support operations, and mentoring other engineers—while delivering an exceptional, consultative support experience. This organization provides 24x7 global support, so comfort with rotational schedules and participation in on-call rotations is essential. What You'll Do (Responsibilities) • Isolate,
Responsibilities
- 24x7 global support organization with rotational schedules.
- This organization provides 24x7 global support, so comfort with rotational schedules and participation in on-call rotations is essential.
Requirements
- Required Credentials (Must-Have)
- Associate Google Workspace Administrator Certification (required).
- Advanced knowledge of Google Voice, ChromeOS Management, and Device Management.
- Intermediate knowledge of GCDS.
Nice to have
- first-week orientation plus structured 90-day onboarding.
- Growth tracks are available across engineering and management.
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