argenx
Director, US Patient Assistance Program
United States - Remote · Director
Sponsorship not specified$184k-$253kDetected 27 days ago
Computer VisionComplianceHIPAAPatient CareLeadershipCommunicationCollaboration
About the role
- This role requires both strategic thinking and operational depth.
Responsibilities
- Design scalable, indication-agnostic program frameworks that support portfolio growth and future launches
- Identify opportunities to optimize the patient journey using operational data, patient insights, and cross-functional feedback
- Support launch readiness planning for new indications requiring PAP support
- Own end-to-end execution of PAP operations, including intake, eligibility determination, case management workflows, and product fulfillment pathways
- manage SLAs, KPIs, and continuous improvement initiatives
- Establish and maintain SOPs, documentation standards, and quality controls to ensure operational excellence
- Monitor operational metrics and drive performance optimization across patient support pathways
- Manage escalations and complex patient scenarios with urgency, integrity, and a patient-first mindset
- Oversee performance of hub, specialty pharmacy, and third-party vendors; manage SLAs, KPIs, and continuous improvement initiatives
- Serve as the primary business lead for vendors supporting PAP operations
Requirements
- Experience managing third-party vendors and driving SLA performance
- Strong understanding of compliance requirements, HIPAA, and patient privacy regulations
- Approximately 30% Travel Required
- Experience scaling patient programs across multiple indications or supporting launch readiness
- Experience operating in a high-growth biotech environment
- Direct experience with Patient Assistance Programs or charitable foundation models
- If you have any questions or you wish to exercise your privacy rights, please contact our Global Privacy Office by email at privacy@argenx.com.
Nice to have
- Bachelor's Degree required
- advanced degree (MBA, MHA, PharmD, or similar) preferred
Compensation
- For applicants in the United States: The annual base salary hiring range for this position is $184,000.00 - $253,000.00 USD.
Benefits
- Partner with Head of Patient Experience COE to define and evolve the long-term vision and operating model for PAP across in-market and pipeline indications
- Anticipate and adapt to changes in regulatory, compliance, reimbursement, and market dynamics
- Partner closely with Legal, Compliance, Finance, Market Access, Medical, Commercial, and Patient Services teams to ensure alignment and program integrity
- Ensure integration of PAP processes within the broader patient support ecosystem, including benefits investigation, prior authorization, and specialty pharmacy coordination
This listing is sourced directly from argenx's careers page and normalized into a canonical job model.