Commure

Commure

Senior Customer Success Manager, Ambient

Mountain View, CA · Senior · Full-time

Sponsorship not specified$20k-$30kDetected 3 days ago
SQLData AnalysisNLPOKRsAccount ManagementValuationCustomer SuccessEHR/EMRPatient CareLeadershipCommunicationOrganizational Skills

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

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Employer immigration record

from this employer's Department of Labor filings

Green-card intent detected

Commure, Inc. obtained a prevailing wage determination for Software Developers in Mountain View, CALIFORNIA on 2026-06-10. No matching green-card filing appears in our data yet. The determination expires in 2 days (2026-09-07), and a green-card filing must follow before then or the employer starts over.+2 more active determinations on file

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Our mission is to empower clinicians to focus on what matters most-delivering exceptional patient care.
  • The Customer Success Manager (CSM) will be the primary advocate for our healthcare customers, ensuring they achieve their desired outcomes through the adoption and use of Scribe.
  • This full-time position requires working 5 days a week in our Mountain View, CA office and will involve up to 20-30% travel for on-site client engagement.

Responsibilities

  • Partner with implementation teams to ensure a smooth transition from deployment to active product use
  • Act as the voice of the customer internally, sharing insights and feedback with product, engineering, and leadership teams to drive continuous improvement
  • Address customer concerns and resolve issues in a timely and professional manner, collaborating with support and product teams as needed
  • Manage the renewal experience and proactively identify and manage renewal risks
  • Partner with Finance to ensure invoices are paid on time
  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
  • Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate.
  • Come deliver this transformation.

Requirements

  • Technical proficiency, including experience with data analysis and API integrations.

Nice to have

  • Proficiency in Retool or SQL is a plus

Compensation

  • Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions.

Benefits

  • At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed.
  • Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it.
  • Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions.
  • The future of healthcare is being built right now.
  • At Commure + Athelas, we are transforming healthcare with our cutting-edge AI medical scribe product, designed to streamline clinical documentation and reduce administrative burden for healthcare providers.

Company info

  • Serve as the primary long-term point of contact for customers, developing strong, trusted relationships with clinicians, administrators, and IT stakeholders.
  • Own and track the long-term success of your customers via OKRs, such as % of WAUs, % of renewals, and % of invoices paid
  • Demonstrate and promote the latest features and capabilities, ensuring customers are up to date on the latest and greatest and see the increasing lifetime value of using Scribe
  • Conduct tailored training sessions and create resources to empower customers to maximize the product's value
  • Monitor product usage and proactively engage with customers to drive adoption and identify potential barriers to success
  • Escalate critical challenges appropriately while keeping customers informed of progress
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This listing is sourced directly from Commure's careers page and normalized into a canonical job model.