Dataspring

Dataspring

Manager, Implementations

Remote (United States) · Full-time

Sponsorship not specifiedDetected 2 days ago
Stakeholder ManagementCRMExcelCustomer SupportLeadershipCommunicationCollaborationTime ManagementMentoringPublic SpeakingMicrosoft Office

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Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The Manager, Implementations is responsible for managing a team of implementation professionals and providing leadership, coaching, and direction to ensure high-quality delivery across all client projects.
  • This leader will serve as a trusted subject matter expert on COB implementation strategy, helping clients successfully adopt complex healthcare data exchange solutions while mentoring implementation team members supporting both COB and non-COB products.
  • This position interacts with and is an integral part of a team of professionals dedicated to the achievement of client satisfaction, revenue realization and long-term growth in line with DataSpring goals.

Responsibilities

  • Lead pivotal, high value clients through complex implementation projects, with an emphasis on COB solutions, by conducting training sessions using presentations and solution demonstrations; troubleshooting issues; and providing ongoing guidance, support, and answers to client questions to ensure successful adoption of all DataSpring solutions.
  • Serve as the implementation team's subject matter expert for COB solutions, partnering cross departmentally to prioritize enhancements, resolve client challenges, communicate product feedback, and support the continued evolution of DataSpring's COB offerings.
  • Team Development: Recruit, train, and develop implementation team members, providing coaching, mentoring, and performance feedback to foster professional growth.
  • Quality Assurance: Establish and maintain quality standards for implementation processes, ensuring deliverables meet or exceed client expectations.
  • Continuous Improvement: Drive continuous improvement initiatives to enhance implementation methodologies, streamline processes, and optimize efficiency.
  • Stakeholder Management: Build and maintain strong relationships with internal stakeholders, including sales, product development, and customer support teams, to ensure alignment and collaboration throughout the implementation lifecycle.
  • Performance Tracking: Establish key performance indicators (KPIs) and metrics to track implementation performance, analyze data, and drive continuous improvement efforts.
  • Supervisory Responsibilities Recruit, train, and manage one or more implementation team members, providing coaching, mentoring, and performance feedback to foster professional growth.
  • Recruit, train, and develop implementation team members, providing coaching, mentoring, and performance feedback to foster professional growth.
  • Establish and maintain quality standards for implementation processes, ensuring deliverables meet or exceed client expectations.

Requirements

  • Exceptional interpersonal and telephone communication skills with the ability to effectively move the client through the implementation process.
  • Ability to synthesize client needs and present DataSpring Solutions in a responsive manner.
  • Ability to handle multiple tasks seamlessly without reduction in quality.
  • Ability to experience negative results and yet retain and sustain focus, professionalism, and enthusiasm for work and DataSpring products over an extended period.

Skills

  • Excellent organizational, prioritization and time management skills.

Benefits

  • At DataSpring, you will do meaningful work at the intersection of healthcare, data, and technology, helping solve complex problems that make the healthcare system work better.

Company info

  • DataSpring is the trusted data connector at the core of healthcare.
  • For more than 25 years, we have powered the industry with the largest and most complete healthcare data foundation in the U.S., including more than 4.8 million provider data records sourced directly from providers and member data representing 75% of covered lives supplied by health plans.
  • By improving how essential information flows across the system, DataSpring helps healthcare operate more efficiently, accurately, and with greater confidence.
  • We are committed to investing in our people and supporting professional growth over time.

Equal opportunity

  • Employer DataSpring is proud to be an equal opportunity employer and is committed to fostering a workplace where all individuals are valued, respected, and empowered.
  • Employment decisions at DataSpring are made without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law.
  • DataSpring does not tolerate unlawful discrimination or harassment of any kind.
  • Applicants have rights under the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).
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This listing is sourced directly from Dataspring's careers page and normalized into a canonical job model.