The Home Depot

The Home Depot

Manager Category Experience

STORE SUPPORT CENTER, ATLANTA - 9090

Sponsorship not specifiedDetected 2 days ago
SEOCRMFinancial AnalysisResearchLeadershipCommunicationPublic SpeakingMicrosoft Office

About the role

  • Position Purpose: The Manager, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives.
  • This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience.
  • Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion.

Responsibilities

  • 25% Optimize customer experience merchandising, taxonomy, purchase path
  • 40% Manage and mentor a top-performing team.
  • 5% Lead targeted online/interconnected initiatives that address customer gaps to

Requirements

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis
  • No travel required
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Nice to have

  • Strong numeric and advanced analytics aptitude
  • Basic technical aptitude with web-based tools and advanced proficiency of Microsoft Office Suite
  • Proven ability in driving an online business performance
  • The ability to understand and influence cross-functional inputs to Merchandising for achieving better output results
  • High comfort level with working in an ambiguous, fast paced environment
  • Minimum of 2 years online experience
  • Ability to solve complex problems
  • Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
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This listing is sourced directly from The Home Depot's careers page and normalized into a canonical job model.