Wisconsin

Technical Support Consultant

University of Wisconsin Madison

Sponsorship not specified$58k-$83kDetected 5 days ago

StatisticsLogisticsHRHRISCustomer SupportResearchCommunicationProblem Solving

About the role

The work will be hands-on, technical, and consultative.
Additionally, this person will contribute to key IT projects, including system upgrades, hardware deployments, and process improvements.
The College of Letters & Science Information Technology Services (L&S ITS) unit is dedicated to advancing teaching, learning, and research.

Develops and facilitates individual and group end user trainings, answers questions, and provides information specific to complex information technology end user products and services
Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
Leads, schedules logistics, and secures resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements
User Support Specialist III
This position provides multi-faceted IT support to faculty, staff, and graduate students in the College of Letters & Science (L&S) at UW-Madison.
The person in this position will work collaboratively with other members of the departmental support team in the Information Technology Services (ITS) unit and will report to the IT Manager of the Department Support Team.
We provide essential services, including cybersecurity and departmental support, while tailoring assistance to enhance the user experience.
They will work collaboratively with other L&S ITS staff to deliver exceptional customer service and support to the faculty, staff, and students who use L&S ITS services and facilities.
IT support will periodically need to be performed at the customer's office on campus at UW-Madison.

Minimum 1 year providing customer service
All listed application materials must be submitted for your application to be considered.
We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply.
For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

The expected salary range for this position is $57,795 to $82,647 depending on qualifications and experience.
Actual pay within this range will depend on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits.
Please review the summary of benefits for more information.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the U

This listing is sourced directly from Wisconsin's careers page and normalized into a canonical job model.