Jampack AI

Operations Strategist (CPG)

New York City · Full-time

Sponsorship not specifiedDetected 3 days ago

Agentic AIProject ManagementSupply ChainERPCustomer SuccessCustomer SupportCommunication

About the role

AI is only as good as the context you give it - and in CPG, that context is deep, operational, and hard-won.
We're hiring our first Operations Strategist - a role that sits at the intersection of customer discovery, implementation, and customer success.
Brands trust you because you've been in the trenches - you know what it takes to run a CPG operation, and how to make it better.

Own implementation project management end-to-end: scoping, timelines, milestones, and keeping everyone aligned on status
Provide ongoing customer support post-launch - troubleshooting issues, fielding questions, and escalating where needed
You'll work closely with the founding team, and the systems and playbooks you build now will become the model as we scale.

4+ years of experience in operations at a fast-growing CPG brand, in supply chain consulting, or with a fractional operations group
A point of view on what "good" operations look like, not just what "current" operations look like - you can look at a brand's setup and tell them how to run it better
Deep expertise in using AI to automate CPG workflows, with real hands-on comfort in tools like Claude or Codex - an automations-first mindset, always asking "how can we get AI to do this?"
Strong project management instincts - you can juggle multiple customer implementations at once without dropping the ball

Hands-on experience implementing or administering a specific ERP, EDI, WMS, or IMS platform
Early-stage startup experience
You'll be the first person in this seat, which means real ownership over how Jampack does discovery and implementation from here on out.

Lead discovery with prospective and current customers - mapping their existing operations, systems, and workflows to understand where automation can have the most impact
Liaise between customers and engineering during implementation, translating operational needs into clear technical requirements and translating technical constraints back into terms customers understand
Offer strategic input on how customers can optimize their systems and workflows, not just digitize their current-state process
Feed learnings back to engineering and product so what we hear from customers shapes the roadmap
Comfort acting as the translator between non-technical customers and engineers

This listing is sourced directly from Jampack AI's careers page and normalized into a canonical job model.