Podium
Regional Customer Success Manager - Automotive AI
Remote, California
Sponsorship not specifiedDetected 4 days ago
Agentic AIAccount ManagementPerformance ManagementCustomer SuccessCommunicationProblem Solving
About the role
- In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year.
- Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact.
Responsibilities
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
- Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
Requirements
- Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products
- Demonstrated ability to go above and beyond to maximize retention save %
- Ability to provide strategic contributions through proven active involvement in shaping departmental strategies
- Scored top 10% in your performance reviews for the past 3 years
- 3+ years Automotive experience
- 5+ years Customer success, consulting, onboarding, or account management experience
- 3+ years B2B software experience
- 4-year degree required
Skills
- Podium has been recognized as the Best AI Implementation by Inc.
- 5000, and Fast Company's World's Most Innovative Companies.
- This is an opportunity to be at the forefront of the leading AI company in the automotive space.
Compensation
- Bi-annual swag drops with cool Podium gear and apparel
Benefits
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
Company info
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
- Develop strong relationships with customers and become a trusted advisor.
- Act as the quarterback for a regional territory of our largest automotive customers, including 2-3 onsite dealership visits per week
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Podium's careers page and normalized into a canonical job model.