lji
Business Analyst
Canada
Sponsorship not specifiedDetected 20 days ago
Machine LearningAgileJiraCustomer SuccessCommunicationProblem SolvingAdaptability
About the role
- If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you.
- A Blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success.
- Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
Responsibilities
- Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty.
- Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale-helping them increase customer lifetime value and deepen brand relationships.
- Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.
- Develop comprehensive business cases and market feasibility analyses.
- Design, deliver, and maintain training programs for client users.
- Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
- Collaborate with the product management team to drive innovation and deliver transformative product features.
- Develop high-impact product marketing collaterals, including white papers and presentations.
Requirements
- Experience with scaled agile methodologies.
- Familiarity with various delivery methodologies.
- Experience with modern tools used in Agile implementations like Jira, Miro, Asana.
- A University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution.
- Up to 3 years of client delivery experience in Business Analysis/Enterprise Product Implementation.
- Relevant experience in Member Experience, CX or Loyalty SaaS implementation domain.
Skills
- Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
- Exceptional interpersonal skills and a problem-solving mindset.
Benefits
- A collaborative and empowering work culture that fosters continuous learning and growth.
Company info
- Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.
This listing is sourced directly from lji's careers page and normalized into a canonical job model.