PGA TOUR Superstore

Assistant General Manager

Natick, MA · Part-time

Sponsorship not specified$60k-$69kDetected 8 days ago

RecruitingHRPerformance ManagementHRISCustomer SupportCadenceLeadershipCommunicationMicrosoft Office

About the role

The AGM is accountable for achieving store goals while driving operational efficiencies and maximizing overall customer experience.
The AGM is expected to provide full leadership and guidance over the store.
Additionally, the AGM is expected to act as the owner of the entire store and empower the Managers to do the same for their assigned departments.

Build and develop a team of passionate and knowledgeable Managers who strive to exceed customer service expectations by focusing on engaging customer interaction and store presentation.
Coach, train and empower your managers to be business experts by leveraging data to drive business decisions.
Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in customer traffic and sales.
Create a scheduling plan in partnership with Operations Manager based on monthly and weekly business workload labor budgets, and customer traffic.
Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
Demonstrate a culture of ethical conduct, safety, and compliance. Lead Managers to work in the same way and hold others accountable for this commitment.
Execute scheduled department walks with Managers on a consistent weekly cadence in order to maintain operational excellence, Customer experience and Associate engagement within each department.
The Assistant General Manager (AGM) supports the General Manager (GM) in the execution of all company strategies and directives.
The AGM collaborates with the General Manager as well as Field Leaders and Store Support Center (SSC) Leaders to assess the needs of our customers and Associates in order to maintain an elevated experience.

Candidates must have strong listening and interpersonal skills.
Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems.
Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes.
Candidates must possess basic computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
Candidates must be able to lead by example and, through daily actions, enforce a high standard of customer service.
Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

The knowledge, skills, and abilities typically acquired through the completion of a G.E.D. or high school diploma.

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business.
Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Enable and expect Managers to follow up on training completion, check for understanding, and provide continuing education opportunities.

Employment discrimination isn't just unlawful, it violates our policies and is not who we are.
Enable Managers to look at things through the Customer lens to maintain and exceed PGATSS commitment to offering world class experiences for our Customers.
Part of the Arthur M.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic informatio

This listing is sourced directly from PGA TOUR Superstore's careers page and normalized into a canonical job model.