Interrahealth

Interrahealth

Senior Implementation Specialist

USA - Remote · Senior

Sponsorship not specifiedDetected 56 days ago
Project ManagementSalesforceAccount ManagementProcess ImprovementOnboardingCustomer SuccessCustomer SupportEHR/EMRCommunicationCollaborationProblem Solving

About the role

  • You will be expected to run multiple projects concurrently, deal with changing priorities, train different users within the product and assist with communication and launch activities for each customer.

Responsibilities

  • Work one-on-one with clients to implement the DoseSpot & pVerify products across various applications.
  • Proactively manage the implementation process end-to-end to achieve Clients' target timelines and goals
  • Drive adoption of DoseSpot & pVerify products and services
  • Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs
  • Collaborate closely with Product and Engineering to improve and troubleshoot Client issues as well as provide feedback on product enhancements
  • Manage short- and long-term projects that drive toward successful integration of our product
  • Drive internal business owners to thoughtful and timely resolution and responses

Requirements

  • Bachelor's degree
  • Ability to maneuver through and interpret customer agreements
  • Must be able to work independently while being a proactive team member
  • Excellent project management, problem solving, influencing, communication, and interpersonal skills are required for success in this role
  • You will leverage deep knowledge of pVerify's API products as well as strong commitment to Client experience.

Compensation

  • We invest in connection-join us for an annual offsite to collaborate, build relationships, and have some fun together.

Benefits

  • We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.
  • Flexible scheduling and core collaboration hours (10:00 AM - 3:00 PM ET), giving you space for both deep work and real life.
  • 🌴Time off that you're expected to use
  • Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
  • 💙Comprehensive health coverage
  • Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
  • Includes company contributions to HSA/FSA accounts (based on plan selection).
  • 💰Financial wellness
  • Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey.

Company info

  • Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care-helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
  • The Role:
  • As a customer facing member of the Implementation Team, the Senior Implementation Specialist serves a key role as the face of pVerify/DoseSpot to newly signed customers, guiding them from post-sale through go-live and facilitating post-live transitions to Account Management. An organized planner to the core, you're experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will be expected to run multiple projects concurrently, deal with changing priorities, train different users within the product and assist with communication and launch activities for each customer. You'll join a growing customer success team with opportunities to develop processes and contribute to scalable success strategies. With an additional focus on API Clients, you will work to implement and drive the adoption of pVerify's suite of products. You will leverage deep knowledge of pVerify's API products as well as strong commitment to Client experience.
  • Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care-helping providers make informed decisions and patients access the right medications with greater clarity and affordability.
  • Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
  • As a customer facing member of the Implementation Team, the Senior Implementation Specialist serves a key role as the face of pVerify/DoseSpot to newly signed customers, guiding them from post-sale through go-live and facilitating post-live transitions to Account Management.
  • An organized planner to the core, you're experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product.
  • You'll join a growing customer success team with opportunities to develop processes and contribute to scalable success strategies.
  • With an additional focus on API Clients, you will work to implement and drive the adoption of pVerify's suite of products.
  • Complete implementation and setup steps for newly signed customers within our product
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This listing is sourced directly from Interrahealth's careers page and normalized into a canonical job model.