Alkami
Director, Strategic Projects, CXG
US Remote, USA · Director · Full-time
Work authorization required$180k-$200kDetected 61 days ago
Product ManagementProduct StrategyCustomer SuccessCustomer SupportCadenceLeadershipCommunication
About the role
- This role is focused on translating Alkami's strategic priorities into execution-driving alignment, ownership of scalable digital products, and continuous improvement across the Customer Experience organization.
- The salary range for this position is: $180,000 - $200,000 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment.
- Work Authorization: We cannot offer employment sponsorship at this time.
Responsibilities
- Partner with Customer Experience and Product leadership to define and prioritize the initiatives that drive digital adoption and value realization
- Drive cross-functional alignment across implementations, support, training, and customer
- success, and advocacy to deliver a seamless, product-driven, end-to-end customer experience
- Leverage data (NPS, CES, adoption metrics, support trends, and product telemetry) to prioritize initiatives and measure success
- Design and integrate AI capabilities into the products being built - advancing Alkami's AI-first strategy and creating durable competitive advantages for FI clients
- Create and own a CXG product roadmap that translates A lkami's strategy into actionable digital experiences that improve time-to-value, engagement, and platform utilization
- Support executive communications by building clear narratives around customer outcomes, product direction, performance, and strategic progress.
- Our unified Platform integrates onboarding, digital banking, and data and marketing-each solution can stand alone, but together they deliver more-to help institutions onboard, engage, and grow relationships.
- As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
- We're building a culture where each Alkamist can perform to their highest potential, and we're always on the lookout for the best and brightest minds.
Requirements
- 8-12+ years of experience in strategy, operations, consulting, product management, or program leadership roles, preferably in SaaS, fintech, or digital banking
- Demonstrated success leading and owning complex, cross-functional initiatives that drive measurable business impact
- Strong analytical mindset with experience using data to inform decisions and measure outcomes
- Deep understanding of customer lifecycle, customer success, or client-facing operations
- Ability to influence, align, and drive decisions with senior stakeholders across multiple functions
- Strong communication and executive presence
- Success in This Role Looks Like
- Improved client health scores (NPS, CES, retention, expansion) across the FI portfolio
- Faster time-to-value and increased adoption of Alkami's platform and capabilities
- Clear identification of patterns and scalable product solutions across client segments (e.g., by core, size, or maturity)
- Strong cross-functional alignment across Customer Experience teams
Nice to have
- Experience working with financial institutions or within fintech is a strong plus
Compensation
- As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
- $180,000 - $200,000
Benefits
- Own and execute strategic initiatives that improve client health, retention, and growth across Alkami's FI portfolio
Company info
- Alkami has an awesome diverse and inclusive environment.
- We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
- We are not looking for outside recruiting firms to help us in this search.
- Thank you for understanding.
Equal opportunity
- Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Visa & Work Authorization
- We cannot offer employment sponsorship at this time.
This listing is sourced directly from Alkami's careers page and normalized into a canonical job model.