FreedomCare

Intake Specialist I (Hybrid / Denver, CO)

Denver, CO · Full-time

Sponsorship not specified$20k-$23kDetected 6 days ago

ComplianceSalesforceOutbound SalesCustomer SupportHIPAAMentoring

About the role

Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process
Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance
Provide a high-level of customer service through one-call resolution, as measured by "no need for additional follow up" demonstrating FreedomCare's values of ensuring care and compassion with a positive, helpful demeanor

Own It (Drive and ownership)
Maintain detailed patient, caregiver, and external stakeholders' case notes. · Focus on the growth of FreedomCare population by enrolling each case with interest

Experience in managing a high volume of inbound and outbound calls
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
Ability to articulate case statuses through detailed notes on salesforce
Ability to resolve issues over the telephone with eager clients comfortably
Computer proficiency required
strong typing skills and ability to leverage technology and resolve customer issues

We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

l orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics

This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.