worksite
Client Services Associate (Part-Time)
Burlington, Ontario · Part-time
Sponsorship not specifiedDetected 20 days ago
A/B TestingCRMCustomer SupportZendeskCommunication
About the role
- If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!
- The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite.
- Worksite also offers: Competitive hourly rate Vacation accrual at 6% Free parking Ongoing development and learning Exciting and collaborative work environment Working on an awesome team with a great company culture!
Responsibilities
- Document interactions clearly and accurately across multiple systems
- Follow up with existing clients to support them with any questions about their training purchases
- Explore customer needs through conversation and build rapport
- Identify areas to improve customer experience based on customer feedback and your own observations
Requirements
- You enjoy working collaboratively and supporting your team
- You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.
Nice to have
- Experience with a CRM and/or client support system (Zendesk preferred)
- Reliable attendance and punctuality
- Strong verbal and written communication skills
- Proficiency with computer tech/IT an asset
- Able to legally work in Canada
Skills
- Experience with messaging or chat‑based support
- Experience in hybrid call/chat workflows
- Experience in education or student support environments
- Experience in a call‑centre environment
- Why A Career At Worksite Safety Is For You
- Worksite also offers:
- Competitive hourly rate
- Vacation accrual at 6%
- Free parking
- Ongoing development and learning
- Exciting and collaborative work environment
- In an effort to provide an authentic experience for our candidates, Worksite Safety does not use AI tools in the recruitment process.
Compensation
- We're looking for an enthusiastic Client Services Associate who is self-motivated and passionate about amazing customer service.
- If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!
- The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite.
- Based out of our Burlington, Ontario head office, this part-time role is needed to support our existing team and will have a varied schedule of weekdays, weekends, daytime and evening shifts.
- As a Client Services Associate you can expect to:
- Interact with people across Canada by phone, chat and email to resolve questions about Worksite Safety's product and service offerings
Benefits
- Assist with technical support related to Worksite's Learning Management System
- Provide basic occupational health and safety guidance and redirect customers to appropriate internal subject matter experts as required
Company info
- Register customers in eLearning and instructor-led training
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This listing is sourced directly from worksite's careers page and normalized into a canonical job model.