Businessolver

Senior Consumer Experience Strategist (Remote)

Remote - United States · Senior · Part-time

Sponsorship not specified$78k-$128kDetected 23 days ago

Graphic DesignProject ManagementSalesExcelHRLeadershipCommunicationMentoringMicrosoft Office

About the role

This individual oversees cross-functional teams, providing guidance, mentorship, and leadership to align project execution with organizational goals and client satisfaction.
This role is pivotal in fostering client retention, identifying upsell opportunities, and enabling the adoption of best practices to enhance overall consumer experiences.

We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
Lead and develop integrated communication strategy for new and existing clients considering goals across multiple products.
Outline, pitch, influence and implement new and innovative ideas to bring new services and creative solutions to our clients and prospective clients.
Act as client escalation point for CX service delivery concerns to provide oversight and drive delivery of key initiatives, ensuring all items are documented and addressed.
Help manage project risks such as resource constraints or delayed timelines and develop mitigation plans.
Participate in sales finalist meetings, engage in pricing and RFP responses, and partner with the sales team on prospect visits and scope of services presentation for clients with limited complexity.

7+ years of applicable professional experience in a similar industry
Leadership or mentoring experience is required.
Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization.
Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members.
You must be a resourceful and creative problem solver - constructively working with team members to find solutions.
we will always confirm that you are who you say you are.

Bachelor's Degree in Management, Communication, English, Graphic Design or similar field preferred.

Please be aware of recruitment scams.
Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information.
You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.**

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough.
We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire.
This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references.
These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved.

Approach all work with a focus on fulfilling Businessolver's mission, vision, values, and organizational goals while fostering a positive team environment and an improved consumer experience.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
Equal Opportunity at Businessolver:

t opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more

This listing is sourced directly from Businessolver's careers page and normalized into a canonical job model.