Crio

Director of Sponsor Operations

Remote (United States) · Director

Sponsorship not specifiedDetected 11 days ago

Product ManagementProduct StrategyProject ManagementProcess ImprovementHRClinical TrialsClinical ResearchResearchLeadershipCollaboration

About the role

This position ensures consistency, quality, and scalability across all sponsor engagements, driving alignment between CRIO's technology, delivery teams, and client objectives.
Establish and enforce operational standards, ensuring all sponsor projects adhere to CRIO's quality, efficiency, and compliance expectations.
Translate organizational goals into measurable outcomes, defining KPIs and success metrics for sponsor delivery performance, client satisfaction, and scalability.

The Director of Sponsor Operations is a senior leadership role responsible for overseeing CRIO's enterprise sponsor delivery model across Central eSource design, implementation, and operational execution.
Partner with executive leadership to align sponsor operations with company growth, product roadmap, and market positioning.
Drive continuous improvement through standardized documentation, operational playbooks, and cross-functional reporting systems.
Manage and optimize resource allocation across study operations functions to meet demand and delivery targets.
Collaborate with Product and Engineering to translate enterprise feedback into roadmap priorities and platform enhancements.
Partner with the Data and Analytics teams to define sponsor reporting standards and provide visibility into key operational metrics.
Team Development and Leadership Lead, mentor, and develop a high-performing Sponsor Operations team focused on collaboration, accountability, and growth.
In fact, the strength of our site community drives our growth which is why we place so much value on hands-on clinical research experience.

Work from anywhere Unlimited PTO 401k company match Healthcare Dental Vision (Company Paid 100%) Life insurance Professional development Work From Home Expense Reimbursement Equal Employment Opportunity: CRIO is an
Founded in 2015 by a clinical trial site owner seeking to improve his own business, today CRIO is the industry leader in site eSource with a fast-growing presence serving sponsors and CROs.

CRIO is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other basis protected by federal, state, or local law.
We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process.

This position ensures consistency, quality, and scalability across all sponsor engagements, driving alignment between CRIO's technology, delivery teams, and client objectives.
Establish and enforce operational standards, ensuring all sponsor projects adhere to CRIO's quality, efficiency, and compliance expectations.
Translate organizational goals into measurable outcomes, defining KPIs and success metrics for sponsor delivery performance, client satisfaction, and scalability.
Program and Portfolio Management Oversee multiple enterprise sponsor portfolios, ensuring programs are delivered on time, within scope, and with high quality.
Supervise and mentor Sponsor Program Managers in managing end-to-end delivery, risk mitigation, and escalation management.
Cross-Functional and Client Partnership Serve as the senior escalation point for enterprise sponsor relationships, driving resolution and ensuring a best-in-class client experience.
Represent Sponsor Operations in strategic client meetings, governance sessions, and executive reviews.

This listing is sourced directly from Crio's careers page and normalized into a canonical job model.