Nooks AI

Customer Success Manager, Commercial (Hybrid)

San Francisco

Sponsorship not specifiedDetected 47 days ago

Data AnalysisAgentic AIHubSpotSalesforceOnboardingCustomer SuccessCustomer SupportResearchCommunication

About the role

Our Commercial Customer Success Managers ensure customers are maximizing their value from Nooks and are delighted with the experience.
This role is for someone who thrives on wearing multiple hats … onboarding new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process.
Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio using a scaled approach.

Manage a portfolio of ~45 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
Nooks is an applied AI lab building the Agent Workspace for GTM.
We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach.
Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI.

2+ years of B2B SaaS CSM experience managing a portfolio of 45+ accounts with a successful renewals track record
1+ years of SDR experience
Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission.

Monitor customer health metrics and develop proactive plans to address areas of concern.

Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
Assist with Technical Support for your customers as needed.
Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling.

Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce.
We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation.
We encourage individuals from all backgrounds to apply and join our team.

This listing is sourced directly from Nooks AI's careers page and normalized into a canonical job model.