Integritymarketing
Platform Success Specialist
Dallas, TX
Sponsorship not specifiedDetected 14 days ago
HubSpotSalesforceCRMCustomer SuccessZendeskCommunicationProblem Solving
About the role
- This role is a proactive, customer-facing role focused on ensuring users achieve their desired outcomes, driving product adoption, and fostering long-term retention.
- Guiding new users through account setup and providing training to ensure immediate product value.
- Handling technical inquiries, addressing user complaints, and coordinating with internal teams for resolutions.
Responsibilities
- Building rapport and acting as a trusted advisor to increase customer satisfaction and loyalty.
- Respond to support inquiries accurately and efficiently via email or chat.
- The PSSs manage the post-sale journey, handling new user walkthroughs and troubleshooting, while identifying opportunities to educate on best practices and feature solutions.
- We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.
- Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.
Skills
- High School Diploma or GED required, Bachelor's degree in related field preferred
- 0-2 years of customer Success/Support experience
- Experience with CRM or service ticketing systems (Zendesk, FreshService, FreshChat, Salesforce, Hubspot, etc) is a plus
- Ability to learn / navigate multiple technology platforms and apps
- Proficient in English (written and verbal)
- Skilled in problem solving and attention to detail
- Skilled in communication (written and verbal) and active listening
- Skilled in applying a customer-focused mindset
- Ability to empathize with the customer
- Ability to build positive relationships
- Ability to multitask and quickly adapt to evolving environments
- Ability to cross-sell or upsell products and features
Compensation
- Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Benefits
- to help people protect their life, health and wealth so they can prepare for the good days ahead.
- Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
- Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products.
Company info
- Contribute to a culture of amazing agent experiences as part of the Integrity Platform Success team.
- Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.
Equal opportunity
- Equal Opportunity employer.
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This listing is sourced directly from Integritymarketing's careers page and normalized into a canonical job model.