1Password

1Password

Senior Customer Success Manager

Remote (United States | Canada) · Senior

Sponsorship not specifiedDetected 46 days ago
Agentic AICybersecurityProduct StrategyStakeholder ManagementSalesforceAccount ManagementForecastingCustomer SuccessCadenceLeadershipCommunicationCollaborationMentoringAdaptability

About the role

  • We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.
  • As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience.
  • Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

Responsibilities

  • Beyond your own book, you raise the bar for the team through mentorship, playbook contributions, and peer enablement.
  • If you're excited to reshape how you think, make decisions, and drive growth with AI, you'll feel right at home here.
  • At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

Requirements

  • Deep working knowledge of the full 1Password product suite

Nice to have

  • 6+ years in a customer-facing, consultative, or technical role in SaaS - Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership.
  • Demonstrated track record of exceeding retention, adoption, and expansion outcomes
  • experience recognized with performance distinction is a plus.
  • Proven ability to run executive business reviews with VP and C-suite stakeholders.
  • Background in cybersecurity, IAM, identity security, or enterprise IT preferred
  • former 1Password power user is a strong plus.

Skills

  • Strategic success planning and multi-threaded stakeholder management across a complex portfolio.
  • 1Password is growing.
  • About 1Password
  • Come join us and help shape a safer, simpler digital future.

Compensation

  • The annual base salary for this role is between $97,000 CAD and $141,000 CAD and is commission-eligible.
  • The annual base salary for this role is between $101,000 USD and $146,000 USD, and is commission-eligible.
  • The annual base salary for this role is between $108,000 CAD and $157,000 CAD and is commission-eligible.
  • The annual base salary for this role is between $113,000 USD and $164,000 USD, and is commission-eligible.

Benefits

  • We believe in working hard, and rewarding that hard work through our benefits.
  • Health and wellbeing
  • 👶 Maternity and parental leave top-up programs
  • 🩺 Competitive health benefits
  • 🏝 Generous PTO policy
  • 📈 RSU program for most employees
  • 💸 Retirement matching program
  • At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Company info

  • AI is already embedded in how we operate - from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs - creating more time for meaningful customer engagement.
  • While not an exhaustive list, here is a glance at what we currently offer:
  • You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution.

Visa & Work Authorization

  • Achieve strong Executive Sponsor attendance in EBRs across segments; EBRs are value-driven, data-backed, and consistently advance renewal confidence
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This listing is sourced directly from 1Password's careers page and normalized into a canonical job model.