Zenoti

Director - Contract Renewals (Customer Success)

Seattle, Washington, United States · Director

Sponsorship not specifiedDetected 35 days ago

Data AnalysisSalesAccount ManagementNegotiationContract ManagementCustomer SuccessLeadershipCommunicationOrganizational Skills

About the role

We are seeking a highly organized and proactive individual to join our team to lead Contract Renewals As a crucial member of our Expansion Sales team, you will be responsible for managing the renewal process of our Software as a Service (SaaS) contracts.

Own and drive the end-to-end SaaS contract renewal process, ensuring timely and successful renewals.
Collaborate with Sales, Customer Success, and Account Management teams to gather necessary information for renewal negotiations.
Identify upsell opportunities and collaborate with the Sales team to drive incremental revenue during the renewal process.
Cultivate and maintain strong relationships with key stakeholders within customer organizations.
Develop and maintain accurate forecasts of renewal revenue and provide regular updates to the leadership team.
Collaborate with Marketing to capture and showcase customer success stories and testimonials.

Bachelor's degree in Business, Marketing, or related field.
Proven experience in SaaS contract management, renewal, or customer success roles.
Strong understanding of SaaS business models and subscription-based services.
Ability to work collaboratively across cross-functional teams.
Analytical mindset with proficiency in data analysis and reporting.
The ideal candidate possesses excellent communication skills, a strong understanding of SaaS business models, and a keen ability to build and maintain positive relationships with clients.
Excellent communication, negotiation, and interpersonal skills.
Proactive, self-motivated, and detail-oriented.
Zenoti Pay Range
$140,000 - $170,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry.
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.

Proactively engage with customers well in advance of contract expiration to understand their needs and address any concerns.
Act as a trusted advisor to customers, understanding their business goals and aligning our solutions to meet their evolving needs.
We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

This listing is sourced directly from Zenoti's careers page and normalized into a canonical job model.