Sailpoint

Sailpoint

Principal Customer Success Manager

United States · Principal

Sponsorship not specified$125k-$210kDetected 30 days ago
SalesforceCRMAccount ManagementForecastingCustomer SuccessCadenceLeadershipCommunicationCollaborationProblem SolvingMentoring

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

9 transfer filings in the last year, covering 9 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This role extends beyond traditional account management-you will be responsible for driving customer value, influencing product direction, and establishing best practices.
  • This position is well-suited for an experienced CSM who excels in strategic discussions, is comfortable navigating ambiguity, and enjoys mentoring colleagues.
  • Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Responsibilities

  • Own executive relationships and success planning for a portfolio of strategic accounts.
  • Lead cross-functional initiatives to scale best practices across the Customer Success organization.
  • Develop frameworks, playbooks, and templates to improve customer engagement and outcomes.
  • Coach and mentor other CSMs to build capabilities in strategic thinking, customer engagement, and influence.

Requirements

  • 8+ years of experience in Customer Success, Account Management, or Strategic Consulting, preferably in SaaS or enterprise software.
  • Proven track record of managing complex, enterprise-level accounts and delivering measurable business value.
  • Familiarity with tools like Salesforce, Gainsight, or similar customer success platforms.
  • Industry expertise relevant to our customer base
  • Demonstrate proficiency in SailPoint's CRM tool, and articulating the value of Success Plans in delivering customer results.
  • Exceptional communication, relationship-building, and executive presence skills.
  • Experience working cross-functionally with Product, Support, Sales, and Engineering teams.
  • Demonstrated ability to lead initiatives, mentor peers, and influence at all levels of an organization.
  • Strong business acumen and problem-solving skills.
  • The Path to Success
  • 30 Day Milestones
  • Upon completing SailPoint specific trainings, understanding the SailPoint products, core value, features, and use cases
  • Stakeholder Mapping: After meeting with key stakeholders (cross-functional and within the Customer Success Department), create and present a stakeholder map to demonstrate your understanding of how to maximize partnerships and collaboration workflows, including defining each member's role and responsibilities within accounts.
  • 60 Day Milestones

Compensation

  • We estimate the base salary, for US-based employees, will be in this range from (min-max, USD):
  • We estimate the base salary, for
  • US-based employees, will be in this range from (min-max, USD):
  • Holidays: 8 paid holidays annually

Benefits

  • As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation.
  • Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
  • Health Savings Account (HSA) with employer contribution
  • Flexible vacation policy
  • Parental support: Paid parental leave

Company info

  • Financial security: 401(k) Savings and Investment Plan with company matching
  • Partner with customers to define success metrics, drive adoption, and ensure long-term satisfaction and retention.
  • Act as a trusted advisor, providing insights that align our solutions with customers' business goals.
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This listing is sourced directly from Sailpoint's careers page and normalized into a canonical job model.