Siri Infosolutions Inc.
System Engineer
Mounds View, MN, United States · Mid
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About the role
- The ideal candidate is an excellent communicator with hands on experience supporting latest virtualization products, specifically VMware ESX, VMware Horizon View and VDI.
- Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices.
- Monitor infrastructure and assist maintaining High Availability and Operational efficiency.
Responsibilities
- Support network infrastructure by diagnosing and fixing software configuration problems using general skills and a knowledge of standard Medtronic configurations.
- Install, test and document new software products and recommends their adoption as standards.
- Lead small to medium sized projects in the client/server/microcomputing arena.
- Provide Break-Fix Citrix support and Ticket escalation resolution.
- Analyze incident requests, diagnose, and determine next course of action to assist end users to drive resolutions.
Requirements
- Secondary requirements include experience with Citrix XenDesktop, Citrix XenApp, Citrix Provisioning Server and App-V.
Nice to have
- Ability to translate customer requirements into recommendations that fit needs
- Good diagnostic skills
- Communication skills consistent with constant customer contact and ability to understand customer requirements
- 3-5 years of IT experience with B.A or B.S.
- 0-3 years of IT experience with M.A. or M.S.
- All your information will be kept confidential according to EEO guidelines.
- Advanced knowledge in Vmware Horizon View and RDSH (knowledge in Orchestrator and vIDM a plus)
Skills
- Use exemplary time-management skills; work within strict time-frames to meet or improve deadlines.
- Use excellent verbal and written communication skills at all levels.
Benefits
- Provide escalation support to global teams as well as day to day Monitoring/Alerting, Break-Fix Support, Health Checks, Ticket escalations and change management across global sites.
This listing is sourced directly from Siri Infosolutions Inc.'s careers page and normalized into a canonical job model.