Cox Health
IT EPIC Customer Support Analyst
Springfield, MO
Sponsorship not specifiedDetected 1 day ago
Customer SupportEpic
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The organization includes six hospitals, 5 ERs, and over 80 clinics.
- The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner.
Responsibilities
- The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications.
- Builds and maintains positive relationships with end users by providing exceptional customer service.
- Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
Requirements
- Preferred: Associates degree in Computer Science, Information Technology, a related field.
- Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.
Nice to have
- Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
- Ability to analyze and resolve complex technical issues, often involving multiple systems.
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
- The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.◦ Education
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This listing is sourced directly from Cox Health's careers page and normalized into a canonical job model.