Mercer University

Mercer University

Coordinator of Financial Planning

Macon, GA 31207

Sponsorship not specifiedDetected 5 days ago
Computer VisionHRISCustomer SupportLeadershipCommunicationProblem SolvingMentoringMicrosoft Office

About the role

  • Application Instructions: External Applicants: Please upload your resume on the Apply screen.
  • Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
  • You will not be able to modify your application after you submit it.

Responsibilities

  • Collaborates with various university departments to support the financial aid process and the student's enrollment experience.
  • This position collects, scans and enters financial aid documents, correspondence, and I-9 documentation into the student information system and archive network.

Requirements

  • Two years of college coursework and two years of administrative support experience are required.
  • Candidates should have general working knowledge of Word and Excel.
  • Knowledge, Skills, & Abilities:
  • Knowledge of customer service principles and practices, with the ability to provide courteous, professional, and responsive service to students, parents, and other stakeholders.
  • Skill in verbal and written communication, including the ability to clearly explain financial aid information and effectively address questions, concerns, and difficult situations.
  • Ability to remain professional, positive, and customer-focused while assisting students and families with financial aid matters and resolving concerns.
  • Two years of college coursework and two years of administrative support experience are required. In lieu of education, equivalent directly related experience will be considered. Candidates should have general working knowledge of Word and Excel.
  • Ability to establish and maintain effective working relationships with students, parents, colleagues, and individuals from diverse backgrounds through in-person, telephone, and written communication.
  • Ability to manage multiple tasks simultaneously, prioritize workload, adapt to changing priorities, and meet established deadlines in a fast-paced environment.
  • Ability to exercise sound judgment, maintain confidentiality, and perform duties accurately under pressure.
  • Ability to use office technology and electronic document management systems to process and maintain student records.
  • Background Check Contingencies:

Skills

  • Knowledge of general office procedures and equipment, including copiers, fax machines, and shredders.
  • Working knowledge of Microsoft Word and Excel.
  • Knowledge of or ability to learn to use Anthology Student or similar student information systems.
  • Skill in data entry and records management, including accurately processing and maintaining student documentation.

Company info

  • Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement.
  • At Mercer, we believe in the power of relationships and the importance of in-person collaboration.

Equal opportunity

  • EEO/Veteran/Disability
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This listing is sourced directly from Mercer University's careers page and normalized into a canonical job model.