Thetrustees

Manager of Member Engagement

Boston, Massachusetts, United States · Full-time

Sponsorship not specified$76k-$92kDetected 15 days ago

SalesforceCRMCustomer SupportResearchLeadershipCommunicationCollaborationMentoringOrganizational Skills

About the role

This is a highly collaborative, relationship-driven role that requires strong communication skills, initiative, and a passion for connecting people to mission-driven experiences.
You will work closely with property teams, Marketing, Customer Service, Development, and Membership Operations to ensure a consistent and compelling membership experience across the organization.
Represent The Trustees membership program in the field, engaging visitors through meaningful conversations that connect their experiences to the value and impact of membership.

Responsibilities

As the Manager of Membership Engagement, you will lead efforts to grow membership by bringing The Trustees' value proposition directly to visitors, event attendees, and communities across the Commonwealth.
You will serve as the organization's field-based membership leader-building relationships with property teams, creating a culture of membership engagement across our network of reservations, and developing strategies that convert visitors into members and members into lifelong supporters.
Reporting to the Senior Director of Membership, you will also supervise the Membership Engagement Associate and provide leadership, coaching, and support to help achieve acquisition goals and deepen member engagement.
Specifically, you'll be responsible for: Field Sales & Acquisition Develop and execute a statewide membership acquisition strategy that maximizes visibility and engagement at high-traffic, signature events, and community gatherings.
Build and manage a pipeline of prospective members, leveraging field interactions and follow-up opportunities to drive conversion.
Partner with Membership to ensure timely follow-up and stewardship of prospective members.
Property Team Partnerships & Training Build and maintain strong working relationships with property managers and site-based staff across The Trustees' statewide network of reservations.
Develop and maintain membership resources and toolkits that support consistent messaging and visitor engagement across.
Conduct regular property visits and training sessions to strengthen membership visibility and support local engagement efforts.
Engagement Strategy & Campaigns Develop and implement seasonal, event-based, and campaign-specific strategies to increase membership acquisition and engagement.

Requirements

Skills and Experience: 5-9 years of experience in membership, fundraising, sales, visitor engagement, community outreach, or a related field.
Eligibility Criteria: Current authorization to work in the United States - a candidate must have such authorization by his or her first day of employment.
Current authorization to work in the United States - a candidate must have such authorization by his or her first day of employment.

Nice to have

5-9 years of experience in membership, fundraising, sales, visitor engagement, community outreach, or a related field.
Demonstrated success meeting or exceeding sales, fundraising, membership, or acquisition goals.
Strong presentation, facilitation, and training skills, with the ability to engage diverse audiences.
Excellent verbal and written communication skills.
Experience supervising, coaching, or mentoring others preferred.
Reliable transportation, a valid driver's license, and the ability to travel regularly throughout Massachusetts.
schedule flexibility is essential and will be coordinated with your manager.
Commitment to exceptional customer service and constituent engagement.

Compensation

$75,600-$92,400 Please note that new employees are placed in the range between $75,600 and $84,000 to allow for an equitable starting salary process and continual salary growth during an employee's time at the Trustees.
Day of Wonder: Spend one workday per year to exploring a Trustees property Day of Service: Spend one workday per year to helping with a project at a Trustees property
Sick time: 15 days per year

Benefits

Sick time: 15 days per year Vacation time: 20 days per year 12 observed holidays, 3 floating Health insurance: You are eligible to participate in the Trustees health insurance benefit via Blue Cross Blue Shield (BCBS).
BCBS also offers additional benefits, such as fitness reimbursement and rewards for healthy habits.
The Trustees' commitment to advancing the organization's vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.
Health Reimbursement Account (HRA) Short-Term and Long-Term Disability Insurance Massachusetts Paid Family Medical Leave Life Insurance 401k with 5% match after 1 year of employment
Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.

Company info

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is Massachusetts' premier conservation and preservation organization.
The Trustees' preserves, for public use and enjoyment, of exceptional scenic, historic, and ecological value in Massachusetts.
Our are open to all, and we thrive by involving as many people as possible in all that we do.
We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public.
As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 85,000 Member households.
We encourage you to learn more about The Trustees on our website, www.thetrustees.org.
Posting Information: Salary: $75,600-$92,400 Please note that new employees are placed in the range between $75,600 and $84,000 to allow for an equitable starting salary process and continual salary growth during an employee's time at the Trustees.
Hours per week: 40 Job Classification: Full-Time, Exempt Job Location Type: Hybrid Location: MA -Statewide What You'll Do: Your Impact: Membership is one of the most important ways people connect with The Trustees and invest in our mission to protect and share Massachusetts' special places.
Through training, coaching, outreach, and direct engagement, you will help strengthen the connection between the experiences people have at our special places and their commitment to our mission.
The Role: As the Manager of Membership Engagement, you will develop and execute statewide membership acquisition and engagement strategies that increase visibility, drive membership growth, and strengthen collaboration between the Membership team and property-based staff.

Equal opportunity

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants.
We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.

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