AC
Customer Service Specialist
Downers Grove, Illinois · Full-time
Sponsorship not specified$30k-$36kDetected 5 days ago
Product ManagementSalesNegotiationExcelSupply ChainCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Position: Customer Service Specialist Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
- Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers.
- A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
Responsibilities
- Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index).
- Support sales team with direct customer contact for Order to Invoice process within Planned Demand.
- This role will perform work covered by International Traffic in Arms Regulations.
- With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life.
- Business Support
Requirements
- Must be able to work in a fast-paced environment, multitask, prioritize, and deal with ambiguity
- Must be comfortable working in multiple systems and applications
- Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).
Nice to have
- Bachelor's degree preferred
- Industry experience with a distributor or supplier a plus
- Aerospace and Defense experience preferred
Skills
- $29.53 - $36.09
- The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Compensation
- Annual Hiring Range/Hourly Rate:
Benefits
- At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
- That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
- Medical, Dental, Vision Insurance
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
Company info
- Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG) for specified customers.
- What We Are Looking For:
- 2-3 years of sales experience supporting large, assigned customers
- Arrow does this by connecting customers to the right technology at the right place, time, and price.
- Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
Equal opportunity
- Arrow is an equal opportunity employer.
- All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
- All Arrow job postings are for existing job vacancies.
- We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time.
Visa & Work Authorization
- Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U
This listing is sourced directly from AC's careers page and normalized into a canonical job model.