Basspro
Customer Service Team Lead
Cary, NC · Full-time
Sponsorship not specifiedDetected 1 day ago
Inventory ManagementHRCustomer SupportPublic Speaking
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Provides daily direction to the associates within the department.
- Insures a pleasant and productive shopping experience for all customers.
- Resolves customer and associate opportunities with GSM / DM and HR Manager.
Responsibilities
- Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
- Executes all merchandising directives i.e. "Top 25 list", "Extreme Savings" items, etc. & maintain all plan-o-grams as set by the Corporate Office.
- Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
Requirements
- Minimum Degree Required: High School Diploma or equivalent
- Minimum Degree Required:
- High School Diploma or equivalent
Nice to have
- Supervisory experience is a plus
Skills
- Ability to calculate figures and amounts such as discounts, commissions, and percentages
- Ability to read and analyze certain reports
- Ability to conduct meetings and presentations to groups
- Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
- Occasionally operate machinery and/or power tools
Benefits
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
Company info
- Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
- identifying and evaluating customers' needs,
- Performs duties within scope of general company policies, procedures, and objectives.
Visa & Work Authorization
- d to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by
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This listing is sourced directly from Basspro's careers page and normalized into a canonical job model.