Endgame Systems, LLC

Endgame Systems, LLC

Senior Customer Architect

United States · Senior

Sponsorship not specified$108k-$169kDetected 7 days ago
ElasticsearchAccessibilitySalesAccount ManagementCiscoCommunicationProblem Solving

About the role

  • Endgame Systems, LLC provides consulting services related to Elastic technology to Government agencies with heightened security needs.
  • Endgame Systems, LLC is a wholly-owned subsidiary of Elastic.
  • Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere.

Responsibilities

  • As a hands-on technical authority, collaborate with the Service Team to deliver personalized, streamlined solutions that meet the unique needs of each customer.
  • Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions.
  • Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption.
  • Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders.
  • Liaise between customers and support, as needed, to ensure an optimized support resolution experience smoothing the adoption curve for the customer.

Requirements

  • Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
  • Proven problem-solving skills, with a track record of delivering innovative solutions.
  • Whether you're looking to launch a new career or grow an existing one, Endgame Systems is the type of company where you can balance great work with great life.
  • Washington DC Metro area
  • Excellent communication and presentation skills.
  • Strong social skills, with the ability to establish relationships with customers and team members.
  • Ability to lead multiple projects simultaneously and meet deadlines.
  • Why Elastic?
  • "Once I started, I was blown away to realize, what was always so obvious, everything is search. Anything you do with data involves search, every app needs search, even analytics are about search. Daily I am blown away with the types of things our users and customers are doing with search." Director of Product, Elastic.
  • Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable).
  • The typical starting OTE range for new hires in this role is listed below. This range represents the lowest to highest OTE we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.
  • An employee's position within the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
  • Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

Nice to have

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
  • Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.

Compensation

  • for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE).
  • On-Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable).
  • The typical starting OTE range for new hires in this role is listed below.
  • This range represents the lowest to highest OTE we reasonably and in good faith believe we would pay for this role at the time of this posting.
  • We may ultimately pay more or less than the posted range, and the range may be modified in the future.
  • An employee's position within the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Benefits

  • Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

Company info

  • Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions.
  • Cultivate ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR.
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