Merative

Merative

Technical Support Engineer I

Remote – United States, USA

Sponsorship not specified$54k-$80kDetected 31 days ago
JavaBashSQLRESTCRMOutbound SalesCustomer SupportHL7/FHIREHR/EMRRadiologyCommunication

About the role

  • Merge's Imaging Suite, built on a cloud-native foundation, provides solutions for Vendor-Neutral Archive (VNA), PACS, Enterprise Image Viewing and Workflow Orchestration.
  • Merge's portfolio also includes Best in KLAS Cardiology and Hemodynamic Monitoring, and Digital Pathology.
  • This range may also be subject to change as market conditions evolve.

Responsibilities

  • Takes a self-directed role in the support and resolution of technical issues within the installed base
  • Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM
  • Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems
  • Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills
  • Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Meet your radiology, cardiology, enterprise imaging needs - on your own terms - with Merge by Merative imaging solutions.

Requirements

  • Familiarity with database technologies, including SQL, DB2, and Oracle
  • Knowledge of DICOM and HL7 standards
  • Basic proficiency with scripting languages such as Bash, Korn, VB, Java, or Perl
  • Degree from a Technical College/University or equivalent experience
  • Extensive knowledge of computer hardware, including workstations, servers, and storage systems
  • Strong proficiency with workstation and server operating systems
  • Solid understanding of network infrastructure and communication protocols
  • Excellent customer service abilities, along with strong documentation and communication skills
  • Proven capability to manage and prioritize multiple assignments with minimal supervision
  • Ability to collaborate effectively within a team and work well with individuals at all organizational levels

Nice to have

  • Work Environment
  • The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Compensation

  • The salary range provided in this job posting is intended to reflect the general market value for the position.
  • The actual salary offered may vary based on factors such as the candidate's experience, qualifications, skills, and the specific requirements of the role.
  • This range may also be subject to change as market conditions evolve.
  • We encourage open communication throughout the interview process to discuss compensation expectations.
  • For base-salary + commission sales roles, the range represents On-Target Earnings.
  • $53,560.00 - $80,340.00 (USD)

Benefits

  • Flexible vacation to help you rest, recharge, and connect with loved ones
  • Paid leave benefits
  • Health, dental, and vision insurance
  • 401k retirement savings plan
  • Infertility benefits
  • Tuition reimbursement, life insurance, EAP - and more!
  • We strive to provide a comprehensive benefits package that supports our employees' health, wellness, and financial goals.
  • Please note that benefits may be discussed in more detail during the hiring process.
  • Trusted by 6 of the 10 largest U.S. health systems, Merge empowers healthcare organizations with advanced medical imaging solutions to enhance workflows, optimize care delivery, and help improve patient outcomes.
  • The primary responsibility of the Technical Support Analyst is to provide advanced technical support and act as an escalation resources for internal and external customers in the support of Merge Healthcare products.
  • The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status.

Company info

  • Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers

Visa & Work Authorization

  • icy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orient
Apply directly at Merative →Create a free account for alerts like thisView Merative immigration profile

This listing is sourced directly from Merative's careers page and normalized into a canonical job model.