Knock
Account Manager
New York or Remote · Exec
Sponsorship not specified$90k-$130kDetected 70 days ago
SalesforceCRMAccount ManagementCustomer SuccessCommunicationOrganizational Skills
About the role
- This is a commercial, individual contributor role responsible for owning the end-to-end renewal process.
- You'll work closely with Developer Success, Sales, and Operations to ensure renewals are proactive, well-scoped, and reflect the value customers get from Knock.
- As an early hire in this function, you'll also help shape how renewals are run as the company grows.
Responsibilities
- Own the full lifecycle of customer renewals, from early outreach through contract execution
- Lead commercial renewal conversations, including pricing discussions, contract terms, and negotiations
- Maintain accurate renewal forecasts and surface at-risk accounts early
- Collaborate with Sales on expansion opportunities and deal strategy
- Manage and communicate priorities between internal teams and customer stakeholders
- Building product notifications in-house takes months, often leading to poor user experiences.
Requirements
- 2-4 years of experience in renewals, account management, or customer success with commercial responsibility
- Experience working in a B2B SaaS environment
- Familiarity with CRM tools (Salesforce or similar)
- Experience working at an early-stage or fast-growing company
- Note: you can be a great fit even if you don't perfectly match what's described above.
Skills
- Strong written and verbal communication skills
Compensation
- Base salary range: $90,000-$130,000
- Variable compensation tied to renewals and expansion
- Equity as part of the total compensation package
Benefits
- Partner closely with Developer Success on account health and retention strategy
- Health, dental, and vision benefits
Company info
- Comfort negotiating pricing and contract terms with customers
- Knock is on a mission to help products communicate with their users in a more thoughtful way.
- We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates who can help us figure those things out.
This listing is sourced directly from Knock's careers page and normalized into a canonical job model.