University of Central Florida
Student Accounts Supervisor
Orlando, FL (Main Campus) · Mid
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About the role
- Join one of the nation's largest and most innovative universities!
- This position is primarily responsible for managing the Collections unit of Student Account Services and supervising the associated staff, while serving as a key point of contact for escalated student and family inquiries.
- This position also contributes to process improvement initiatives and communication strategies that promote consistent, high-quality service delivery across one of the nation's most dynamic and rapidly growing university environments.
Responsibilities
- Supervise and lead the daily operations of the Collections unit within Student Account Services, ensuring efficient and effective management of delinquent student account balances.
- Collaborate with other university departments to resolve account-related issues and support student success initiatives.
- Utilize student information systems, collections software, and other technology tools to maintain accurate records, track performance, and identify process improvement opportunities.
- Manage relationships with third-party collection agencies and other external partners, including performance monitoring and contract compliance.
- Financial Affairs partners with our UCF community to continuously improve and deliver outstanding administrative and financial services through innovative business and technological solutions and sound fiscal stewardship.
Nice to have
- Experience supervising staff or providing informal leadership, such as mentoring, training, or guiding others in policy-driven environments.
- Experience providing customer service and resolving financial inquiries in high-volume settings.
- Knowledge of billing processes, such as payment processing, third-party billing, waivers, and refund procedures.
- Intermediate proficiency in Microsoft Excel, including the use of formulas, pivot tables, and data analysis tools.
- Familiarity with enterprise financial systems (e.g., PeopleSoft, Workday, or similar platforms).
- Special Instructions to the Applicants:
- All applicants must be authorized to work for any U.S. employer.
- Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
Compensation
- The anticipated salary range for this position is $55,000 to $60,000.
Visa & Work Authorization
- All applicants must be authorized to work for any U.S. employer.
This listing is sourced directly from University of Central Florida's careers page and normalized into a canonical job model.