Plug Power
Lead Field Service Technician- Amazon TEB6 Cranbury, NJ
Cranbury, New Jersey 08512
Sponsorship not specifiedDetected 8 days ago
ExcelCustomer SupportCommunicationTime ManagementMentoringMicrosoft Office
About the role
- This person will be responsible for servicing fuel cells at a specific location.
- This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells at a specific location.
- This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.
Responsibilities
- Mentor technicians at the site, including training on site specific policies as well as being a dedicated resource for technical guidance and support.
- Leads by example and encourages professional and positive communications in all interactions.
- The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns.
- May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
Requirements
- Ability to replace a stack on various GenDrive models (OJT)
- Ability to remove and replace fueling nozzle (OJT)
- Demonstrated ability to lock cascade valves (OJT)
Nice to have
- Maintenance and service of fuel cells at customer sites.
- Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
- Purchasing tools, equipment, and parts for customer service and support as required.
- May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
- Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
- Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
- Exhibiting and enforcing safety procedures in the field or customer sites.
- Travel as required for business needs
Skills
- All necessary onboarding/customer site training is complete (outlined on LMS training site)
- Effectively utilizes email, text alerts, expense system, service portal, and other required systems (OJT)
- Understands and can demonstrate use of multimeter (OJT)
- Sends accurate daily BOD and EOD reports (OJT)
- Understands and can demonstrate how to clear alarms for H2 pad and dispenser (OJT)
- Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)
- Perform H2 pad and dispenser inspections (OJT)
- Non-Technical Requirements
- Shows a willingness to grow and learn; is accepting of training and coaching
- Employee consistently demonstrates punctuality and reliability
- Consistently displays a positive and cooperative attitude
- Team player who treats others with courtesy and respect at all times
Compensation
- ✓The above pay range, may not include local geographic pay variations.
Benefits
- ✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography.
- ✓Health, Dental & Vision Insurance eligibility starting from the first day of hire
- ✓Paid time off including vacation, personal, floating holidays, sick and volunteer time off
- ✓ Lifestyle Reimbursement Program
- ✓Global access to mental health support and counseling professionals
- ✓Bonus eligibility
- ✓Education Assistance
Equal opportunity
- equal opportunity employer.
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