Omnissa

Omnissa

Quality System Engineer

Atlanta, Georgia Office

Sponsorship not specified$119k-$160kDetected 5 days ago
TypeScriptAndroidDistributed SystemsCode ReviewJiraCustomer SupportSystems EngineeringTest AutomationLeadershipCommunicationProblem Solving

About the role

  • If you're passionate about shaping the future of work, we'd love to hear from you.
  • These practices are applied thoughtfully and with respect for candidate privacy.
  • This role focuses on owning complex customer escalations end-to-end, ensuring issues are properly analyzed, reproduced, and enriched into engineering-ready defect reports.

Responsibilities

  • Guided by our Core Values- Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value - we're growing rapidly and committed to delivering meaningful impact.
  • This is a core engineering role, not a support function.
  • Quality Systems Engineers design and build the test gates that keeps the product reliable.
  • Design, develop, and maintain test plans, test cases, and automated test suites covering functional, regression, integration, and system-level scenarios
  • Participate in design and code reviews to embed quality thinking upstream in the development lifecycle
  • Contribute to improvements in logging, diagnostics, and system observability that make the product easier to validate and debug
  • Perform rapid technical analysis using logs, monitoring systems (e.g., Logz.io: Modern Observability Powered by AI ), and production data to assess severity, impact scope, and failure patterns
  • Identify duplicate issues and link them to existing defects or known issues to maintain clean, accurate JIRA hygiene

Requirements

  • Strong software engineering foundation with the ability to read, debug, and reason across distributed systems and microservices
  • Experience investigating production systems using logs, monitoring tools, and observability platforms
  • Set up and maintain development and test environments required for issue reproduction and validation workflows

Nice to have

  • Experience in enterprise device management (UEM) domains such as Apple, Android, Windows, or similar platforms
  • Familiarity with AI-assisted engineering tools (Cursor, Claude, Rovo, or equivalent)
  • Background in sustaining engineering, field engineering, or production systems engineering
  • Familiarity with observability platforms and structured log analysis
  • Volume and trend of incoming customer service requests over time
  • Volume and trend of field issues routed to engineering for investigation
  • Time to first technical assessment of field issues
  • SLA compliance for high-priority field issues

Compensation

  • The typical base salary for this role is between USD $118,800 - $160,000 per year and it may be eligible for participation in a corporate bonus program.
  • Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors.
  • In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.

Benefits

  • Own test automation strategy and contribute to frameworks that improve coverage, speed, and reliability across release cycles
  • Track and report on quality health metrics including defect escape rates, test coverage, automation pass rates, and release readiness signals
  • Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences.
  • Critically, the patterns they uncover flow back into test coverage, observability improvements, and product design, closing the loop between what customers experience and what engineering builds next.

Company info

  • Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment.
  • Omnissa will not tolerate discrimination or harassment based on any of these characteristics.
  • Omnissa welcomes applicants of all ages.
  • Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal, state and local law.
  • This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.
  • All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate.
  • Omnissa is an Equal Employ ment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:
  • We integrate industry-leading solutions-including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance-into a seamless, autonomous workspace that ada p ts to how people work.
  • Our platform boosts employee engagement while optimizing IT operations, security, and cost.
  • At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates.
  • As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization.
  • We are seeking an Engineering Escalation (ESC) Support Engineer to serve as the technical bridge between Global Customer Support and Core Engineering.
  • We are seeking a Quality Systems Engineer to own product quality end-to-end from test strategy and automation to the full lifecycle of field-reported issues that reach engineering.
  • Evaluate the product through the lens of usability and supportability - not just correctness - and proactively surface gaps before they reach customers

Visa & Work Authorization

  • This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.
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This listing is sourced directly from Omnissa's careers page and normalized into a canonical job model.