ElevenLabs
GTM Enablement - Expansion
United States
Sponsorship not specifiedDetected 109 days ago
Full-Stack DevelopmentMachine LearningA/B TestingStakeholder ManagementSalesforceSalesAccount ManagementValuationCustomer SuccessResearchLeadershipCollaborationMentoring
About the role
- What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion.
- You've been in the room for complex customer implementations, usage reviews, and cross-sell negotiations.
- You know how to navigate and enable sellers to find new buyers across a multi-product enterprise platform.
Responsibilities
- Own the expansion enablement foundation: Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the playbooks, training content, and scalable frameworks to get AMs and AEs there
- Drive revenue and expansion excellence: Build cross-sell and upsell playbooks covering expansion discovery, multi-product positioning, and deal execution
- design enablement for identifying expansion signals including usage patterns, new use cases, stakeholder mapping, and whitespace analysis
- and enable revenue teams to articulate the full ElevenLabs platform story across Creative, Agents, and API to drive multi-product adoption
- develop adoption playbooks, churn prevention frameworks, and business review enablement
- and build technical fluency programs so AMs and AEs can confidently discuss APIs, agent configurations, and integrations
- Build and maintain enablement content: Develop playbooks, training decks, videos, workshops, LMS content, role-play scenarios, call libraries, and coaching frameworks in close partnership with Product Marketing, Sales, and Product
- Operate AI-natively: Use ElevenLabs' own voice and agent technology to create localized, voice-enabled training and AI-powered practice environments
- default to AI tools to research, draft, and build faster, and coach others to do the same
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Requirements
- 4-7+ years of experience in account management, customer success, sales enablement, solutions engineering, or GTM enablement at a SaaS or platform company
- At least 3 years in a customer-facing role (CSM, AM, AE, Solutions, or similar) with direct experience driving adoption, retention, and/or expansion and proven quota excellence
- Technical fluency: you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations
- Experience at a high-growth AI/ML, developer tools, or API-first company
- Familiarity with usage-based pricing models and consumption-driven expansion
- Experience enabling both AM and AE roles within the same organization
- Instead, it's about the impact you have.
Nice to have
- Strong stakeholder management skills across Customer Experience, Sales, Product, and Marketing
- Analytical mindset with experience defining and tracking enablement effectiveness
- familiarity with Salesforce, Sigma, and Gong strongly preferred
Skills
- you use AI tools fluently in your daily work and can articulate how to embed them into enablement programs and workflows
Compensation
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Benefits
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.
- Build the full expansion program: Create structured onboarding journeys covering product mastery, customer lifecycle management, health scoring, and renewal execution
- Deliver and scale training: Facilitate live virtual workshops and certifications across regions and time zones while designing async learning paths that scale globally
Company info
- Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- ElevenLabs is an AI research and product company transforming how we interact with technology.
- We launched in January 2023 with the first human-like AI voice model.
- Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.
- Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia.
- We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
- We use AI to move faster with higher-quality results.
- We do this across the whole company-from engineering to growth to operations.
- We prioritize your talent, not your location.
- You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
- Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
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This listing is sourced directly from ElevenLabs's careers page and normalized into a canonical job model.