Certified Group

Customer Experience Rep

Burbank, CA

Sponsorship not specifiedDetected 16 days ago

SalesAuditingCustomer SupportPharmacologyGMPFDA RegulatoryResearchCommunicationProblem SolvingPublic SpeakingMicrosoft OfficeFood Safety

About the role

Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.
In this key role you will be the primary interface between the clients and the laboratory for daily phone interactions and routine daily client requests.

Collaborates with sales on current and new business opportunities.
Performs other duties as needed.
Food Safety Net Services (FSNS) - A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
EAS Consulting Group - A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.

Applied business experience with food, cosmetic, nutraceuticals, or CPG related companies desired.
Ability to read and comprehend instructions, correspondence, and memos and convert them into action.
Must have effective verbal and written communication skills, strong problem-solving and decision-making skills.
Ability to multi-task, plan, and organize.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Some schedule flexibility will be required as work load my vary from week to week.
Must be able to work constructively with others in a traditional office environment.
Comfort with prolonged sitting and viewing of computer screens.
Ability to work effectively under stress with interruptions and deadlines.
Ability to think logically and plan strategies to achieve desired outcomes.

Studies in marketing, communications, microbiology, chemistry, food, pharmacology, or cosmetic sciences are preferred.
One or more years of experience in customer relations to include clerical assistance, customer service, MS Office software usage are preferred.
Laboratory and scientific experience are a plus.

Actual pay within this range may vary depending on factors such as experience, skills, qualifications, and geographic location.

Starting pay is $25/hr and hours are Monday-Friday from 8:00am-5:00pm.
Actual pay within this range may vary depending on factors such as experience, skills, qualifications, and geographic location.
Salary Range for Pay Transparency

Additional components of total rewards-such as bonuses, benefits, or incentives-may also apply where applicable.

We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.
Provides proactive customer service to include contacting customers via phone, email, video chat and other means to communicate relevant information and updates about their testing.

This listing is sourced directly from Certified Group's careers page and normalized into a canonical job model.