Attentive
Senior IT Support Associate
New York, NY · Senior · Full-time
Sponsorship not specified$100k-$125kDetected 1 day ago
AgileJiraLogisticsCommunicationCollaboration
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odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- You'll thrive in this role if you take initiative, move quickly, and enjoy balancing operational excellence with small but high-impact technical projects.
- This hybrid role requires on-site presence Tuesday through Thursday, from 9 AM to 6 PM EST
- Act as the go-to IT contact for the NY office, supporting AV, network, hardware, and access issues
Responsibilities
- As a Senior IT Support Associate, you'll serve as the primary IT contact for our New York City office.
- You'll own frontline support, manage hardware logistics, and contribute to IT roadmap initiatives-all while maintaining high standards of responsiveness and execution.
- You'll have a direct impact on the IT Support roadmap and quarterly planning cycles, and will have opportunities to shape and elevate the employee IT experience.
- Resolve support tickets in Jira Service Management promptly, meeting SLA targets
- Ensure 100% on-time laptop delivery and provide hands-on support for employee life cycles
- Manage asset workflows - process hardware returns, maintain inventory, and handle e-waste
- Escalate urgent issues (SEV1s) appropriately and partner with Office Ops, Engineering, and Security teams
- Identify and drive process improvements to increase team efficiency and user satisfaction
- time zones and seamless end-user support
- We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
Requirements
- Experience with Okta, Google workspace Admin, Jira, Slack, and MDM tools such as
- Experience with automation, low-code, or vibe coding platforms (Zapier, Claude Code,
Skills
- Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.
- Strong troubleshooting skills across macOS hardware, Zoom
- Strong troubleshooting skills across macOS hardware, Zoom - AV systems, and networking
Compensation
- The US base salary range for this full-time position is $100,000 - $125,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
Benefits
- The US base salary range for this full-time position is $100,000 - $125,000 annually + equity + benefits
- You'll also partner closely with IT teammates and ensure seamless support coverage and alignment across coasts.
Company info
- Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers.
- At Attentive, we know that our Company's strength lies in the diversity of our employees.
- Attentive Company Values
- Champion the Customer - Our success is defined by our customers' success
Equal opportunity
- Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds.
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This listing is sourced directly from Attentive's careers page and normalized into a canonical job model.