Whatnot

Strategy & Operations Director, Commerce

Los Angeles, CA · Director

Sponsorship not specifiedDetected 34 days ago

SQLData AnalysisData VisualizationStakeholder ManagementLogisticsLeadershipCommunication

About the role

🚀 Join the Future of Commerce with Whatnot!
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
They care more about outcomes than credit and stay close to the product and the people using it.

Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot's users
Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes
Design and implement scalable processes, systems, and operating models that support Whatnot's growth and evolving user needs
Serve as a strategic thought partner to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making
Proven experience developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments
Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long-term growth
Work From Home Support
All Whatnauts are expected to develop a deep understanding of our product.
We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus

Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions
Demonstrated success leading large, cross-functional initiatives from concept through execution
Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership
Proficiency in data analysis and reporting tools
experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus
Monthly allowance for cell phone and internet

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Home office setup allowance
Monthly allowance for wellness
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Parental Leave

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.
Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories.
We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy.
The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
We move fast, stay close to our users, and focus on the work that drives the most impact.
Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
The Commerce Strategy & Operations team drives business decisions across our entire marketplace ecosystem, including buyer experience, seller experience, trust & risk, fraud, logistics and payments.

This listing is sourced directly from Whatnot's careers page and normalized into a canonical job model.