SingleStore
Support Engineer
New York
Sponsorship not specifiedDetected 7 days ago
PythonBashDistributed SystemsSQLMySQLAWSKubernetesLinuxCustomer SupportResearchCommunicationProblem Solving
About the role
- To accurately identify the source and solution of an issue, this team will take the time to learn about the customer's business and systems while helping to improve their fundamental SingleStore and database operational knowledge.
- Whether it's Python, Bash, or Go, you should have a go-to solution for quick and dirty problem-solving and be able to navigate through our code base. - Familiarity with distributed systems and AWS/GCP.
Responsibilities
- Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to the appropriate Engineering team.
- Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing.
- Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness.
- 4+ years of advanced customer-facing technical support experience.
Requirements
- Participation in the on-call rotation is required, which may include weekends and holidays.
- Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization.
- That means you are comfortable testing software and finding its limits, hands-on with Linux, checking utilization of system I/O, measuring network throughput, and are comfortable navigating large log files.
- Familiarity with Kubernetes and past Testing/QA experience.
- Experience with a scripting or coding language.
Skills
- Position Overview
Compensation
- SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
- Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package.
Company info
- SingleStore delivers the cloud-native database with the speed and scale to power the world's data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
- Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
- T o all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
- SingleStore values individuals for their unique skills and experiences, and we're proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package.
- SingleStore delivers the cloud-native database with the speed and scale to power the world's data-intensive applications.
- With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers.
- SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
- T o all recruitment agencies: SingleStore does not accept agency resumes.
- Please do not forward resumes to SingleStore employees.
- SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
- SingleStore values individuals for their unique skills and experiences, and we're proud to offer roles in a variety of locations across the United States.
- Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package.
- Provide email and live technical support to our enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages.
- Ensure customers have a positive support experience during every interaction.
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This listing is sourced directly from SingleStore's careers page and normalized into a canonical job model.