Dutch Bros
Technology Support Analyst
1930 W Rio Salado Pkwy Tempe AZ 85281
Sponsorship not specifiedDetected 1 day ago
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- You will work closely with the Infrastructure Team to ensure the ongoing reliability of technology at Dutch Bros Coffee.
- You will coordinate and work on small projects and work with others to completion.
Requirements
- Must be able to collaborate in-person with occasional impromptu in-person meetings
- Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls.
- Reading and Writing Proficiency:
- Proficiency in written communication is required to handle job-related tasks effectively.
- Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
- 2+ years of experience in a systems support role, required
- Knowledge of IT systems, including workstations and other Technology-supported equipment and software
- Working knowledge of common hardware and popular desktop and mobile operating systems (Windows, Mac, iOS, Android)
- Proven ability to learn and support new and existing IT services
- Ability to effectively communicate complex IT concepts simplistically
- Ability to work in a dynamic environment
Nice to have
- CompTIA A+ Certification, preferred
- CompTIA Network+ Certification, preferred
- Microsoft MD-100/101 Certifications, preferred
- Experience with Google Workspace G Suite, preferred
- Experience with Office 365 (Outlook, Teams, Word, OneDrive), Zoom, Adobe Creative Suite, and ZenDesk or other ITSM solutions, preferred
- Experience with Cisco Meraki Networks, ECMS1 certification, preferred
- Experience with Jamf MDM for iPad and MAC, preferred
- Experience with Cisco Meraki Networks, preferred
Skills
- Regularly strive to equip employees, contractors, and affiliated users the perfect tools for their jobs
- Assist the administrative department with setup/maintenance of video conferencing rooms
- Remotely troubleshoot and confirm network connectivity issues; may include occasionally opportunities to travel onsite
- Assist users with new functions and capability of standard provided software, including email, collaboration and communication software
- Handle tickets escalated from vendors in a timely manner. Retain ownership of assigned tickets and update ticket logs daily as needed
- Assist with inventory of all equipment, software and software licenses
- Identify process and documentation improvements to improve efficiency and increase productivity
- Adaptable
- Initiative
- Collaborative
- Communication
- Effective Prioritization
Compensation
- DOE If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
Benefits
- Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools.
Company info
- It's fun to work in a company where people truly believe in what they are doing.
- At Dutch Bros Coffee, we are more than just a coffee company.
- We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
- You will work together with other teams along with other Support Analysts to create a great experience for our customers.
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This listing is sourced directly from Dutch Bros's careers page and normalized into a canonical job model.