Imsnanofabricationgmbh

Imsnanofabricationgmbh

Field Service Engineer II

Santa Clara, CA, United States · Mid

Sponsorship not specified$87k-$120kDetected 8 days ago
LinuxCustomer SupportCommunicationProblem Solving

About the role

  • Our cutting-edge mask writers power the world's most advanced chip manufacturing, making high-performance smartphones, PCs, and data centers possible.
  • By pushing the boundaries of nanofabrication, we enable innovation at the smallest scale - driving progress on a global level.
  • A core tenant at IMS is a "People First" point of view.

Responsibilities

  • Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders.
  • Understanding of Customer Support & Cleanroom Fab experience

Requirements

  • They have a strong desire to master both the technical attributes of our Multi-Beat Mask Writer and the people skills required to take the role in front of our critical customer.
  • You have a Bachelor of Science degree in Engineering discipline.
  • You have 2~5+ years of Field Service experience
  • You have at least 3 - and preferably 5 years of customer-facing experience and good written and verbal communication skills.

Compensation

  • The target base salary range for this non-exempt position is $87,000 - $120,000/yr. and is part of a competitive total rewards package including an annual bonus, employer-paid benefits, 401K with generous company match, and incentive pay for eligible roles.
  • Individual pay may vary from the target range and is determined by several factors, including experience, location, internal pay equity, and other relevant business considerations.
  • We review all employees pay and compensation programs annually at a minimum to ensure competitive and fair pay.
  • Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of Multi-Beam Mask Writers.
  • Attend daily fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities.

Company info

  • Be a part of a growing team of professional Field Service Engineers in Santa Clara, CA.
  • We are a leading high-tech company with headquarters in Austria and international subsidiaries (Taiwan, Korea, USA).
  • We offer a competitive salary, a convenient Hillsboro location, and a benefits package that includes paid time off, medical, dental and vision plans, life, disability coverage, and a 401K plan + company match.

Equal opportunity

  • IMS Nanofabrication is an equal opportunity employer.
  • IMS is an equal opportunity employer.
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