Cooley
Senior Office Technology Specialist
San Diego · Senior
Sponsorship not specified$53k-$64kDetected 51 days ago
Customer SupportTCP/IPDNSCommunicationProblem SolvingMicrosoft Office
About the role
- Cooley Technology department embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward.
- Assists service desk personnel and local OTM with troubleshooting and operational maintenance of desktop systems.
- Specific duties and responsibilities include, but are not limited to, the following:
Responsibilities
- Install, troubleshoot and maintain new and existing PC peripheral equipment such as printers, scanners and mobile devices
- Actively participate in pilot groups and perform quality assurance of computer system builds and program deployment and updates
- Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to the OTM or other members of the technology department, as necessary
- Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes. Track all Change Forms relating to new hires, departures, support, transfers and name changes
- Familiar with Cooley software applications and prepare documents, statistical charts, graphs and spreadsheets, as needed. Coordinate change forms for local office regarding technology functions
- Provide support for telephone programming and handset maintenance under direction of OTM
- Educate and support colleagues in an effort to improve the overall department knowledge and customer service experience
- Strong analytic and troubleshooting skills to allow for effective customer support
- Ability to work well with others including technicians to maintain efficient systems operations
- Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data
Requirements
- After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
- Available to work overtime, as required
- 4+ years' applicable and relevant technical experience
- Proficient knowledge of Windows operating systems to include but not limited to Windows 11
- Working knowledge of MS-Office 365 Suite and higher
- All other duties as assigned or required
- High degree of ability to work with customers to resolve issues
Nice to have
- Bachelor's degree
- Knowledge of Windows Server 2022 and higher
- B asic networking architecture knowledge to include but not limited to TCP/IP, DHCP, and DNS
- Prior experience working in a law firm or professional services industry
- Experience working in a smaller setting where the technician has 'worn many technology hats'
Compensation
- The expected hourly pay range for this position with a work schedule of 40 hours per week is $52.50 - $64.00 ($109,200.00 - $133,120.00 annually).
Benefits
- Provide back-up service desk & technical coverage, as needed
Company info
- Troubleshoot and resolve wireless connectivity for internal and external customers
- In the absence of the OTM, will act as a liaison for internal and external customers including local or regional technology management and staff, service desk personnel, and local or regional firm management
This listing is sourced directly from Cooley's careers page and normalized into a canonical job model.