Rockwell Automation
Remote Support Engineer
Milwaukee, Wisconsin, United States · Mid
No sponsorshipDetected 19 days ago
Customer SupportCommunication
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odds of building a lasting career here
35Risky
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 100%
Of 8 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 510 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This is a hybrid role based in Milwaukee, WI.
- Serve as company liaison to the customer, supporting multiple product families and various types of customer inquiries
- Update and authors technical notes and other documentation with solutions to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance.
Responsibilities
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Report design, reliability and maintenance problems or bugs to design engineering/software engineering
- Provide support to customer/users where the product is highly technical or sophisticated in nature
- Support Rockwell Automation portfolio of Industrial Controls/Electronic Power Components solutions including network communication protocols, ex. Ethernet, DeviceNet, Logix etc.
- Manage customer interactions, set expectations, capture the issue/resolution/steps taken to troubleshoot,, execute the process and follow up in a timely manner
- 2+ years of relevant experience in technical support roles.
- Ability to work between 8AM to 5PM with some evenings and weekend support, as needed.
Requirements
- Bachelor's Degree.
- Experience with Rockwell automation products
- Experience with industrial controls
Nice to have
- The Preferred - You Might Also Have:
Compensation
- Experience will be the determining factor for position level and compensation.
Benefits
- Health Insurance including Medical, Dental and Vision
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
- To learn more about our benefits package, please visit at www. raquickfind.com.
Company info
- Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile.
- With more than 28,000 employees who make the world better every day, we know we have something special.
- Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
- We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.
- And if that's you we would love to have you join us!
- This position is part of a job family.
Equal opportunity
- We are an Equal Opportunity Employer including disability and veterans.
- If you are an individual with a disability and you need assistance or a reasonable accommodation during the
Visa & Work Authorization
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
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This listing is sourced directly from Rockwell Automation's careers page and normalized into a canonical job model.