Charles Schwab & Company, Inc.

Senior Manager, Service Design

Lone Tree, CO, US · Senior

Sponsorship not specifiedDetected 7 days ago

FigmaResearchCommunicationCollaborationProblem SolvingPublic Speaking

About the role

Your Opportunity At Schwab, you're empowered to make an impact on your career.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location s.
Schwab Operations sits at the intersection of scale, complexity, and innovation, powering how we serve millions of clients and safeguard trillions in assets.

Collecting and analyzing operational and customer data, to quantify how requests and information are moving through systems and building business cases for change.
Design Strategy Seeing a problem through multiple lenses; finding, analyzing, and presenting insights and framing problems in ways that make them easy for others to act on.
Using various co-creation/generative research methods to develop early ideas and clarify requirements.
The ability to develop, communicate, and manage your own workplans for multiple projects.
Strong communication skills and ability to deliver complex information.
Strong visualization and information design skills, including ecosystem maps, journey maps, and service blueprints.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

Aligning business partners, subject matter experts, and extended stakeholders on the current state problem definition, and collectively building a shared vision for the future.
Ensuring the future vision provides measurable value for all who are involved and aligns to broader Schwab goals.
Designing and facilitating workshops to foster a shared understanding of current experiences, problem definition, and to co-create the future vision, strategy, and concepts.
In addition to the salary range, this role is eligible for bonus or incentive opportunities.

This listing is sourced directly from Charles Schwab & Company, Inc.'s careers page and normalized into a canonical job model.