Chromatic

Customer Success Manager

Remote | US or Canada

Sponsorship not specified$110k-$160kDetected 5 days ago

CI/CDData AnalysisProduct ManagementProduct StrategyHubSpotAccount ManagementCustomer SuccessLeadershipCommunicationOrganizational Skills

About the role

You'll serve as a strategic advisor to high-value accounts, helping them adopt Chromatic at scale, maximize product value, and invest in long-term partnerships.
This role will necessitate partnering closely with a large cross-functional team, including members of Sales, Product, and Engineering, to ensure that the customer is supported at every stage of their journey.
This role is about knowing your accounts very well - spotting risk early, keeping every system and record airtight, and being the reason nothing surprises us at renewal.

Own a high-value Enterprise book of business
build and maintain executive-level relationships across Engineering, Product, Design, and Procurement.
Conduct tailored business reviews and value assessments with senior stakeholders to drive alignment, reinforce ROI, and surface new opportunities.
Partner closely with Solutions Engineering, Sales, Product, and Engineering to ensure a unified, high-quality customer experience.
Contribute to building scalable CS processes, playbooks, and best practices as Chromatic grows.
Own a high-value Enterprise book of business; build and maintain executive-level relationships across Engineering, Product, Design, and Procurement.
Maintain clear and reliable documentation of account activity, insights, and stakeholder relationships to support seamless cross-functional visibility.
We build tools that help frontend teams develop and test UIs.
You'll own a strategic Enterprise book of business, manage large renewals, design expansion paths, and collaborate closely with executives, platform owners, and engineering leaders across your accounts.
You own the truth about how healthy each account actually is, and you make sure that truth reaches the right people in time to act on it.

6+ years of direct customer management experience in Customer Success, Account Management, or a related role within a SaaS technology company.
You have demonstrated success managing large, complex Enterprise accounts, including onboarding, renewals, multi-product or multi-team expansions, and C-level engagement.
You have strong foundational data analysis skills.
You are curious, resourceful, and proactive
You have experience in are enthusiastic about developer tools and modern frontend engineering workflows.

Experience working at a developer tools company.
Familiarity with frontend development workflows (e.g., pull requests, component libraries, CI/CD)
Experience with Vitally, HubSpot, or similar tools.
Experience working remotely in a start-up or small company environment
Learn more about our compensation philosophy here https://www.notion.so/Chromatic-s-Compensation-Philosophy-bc0b2c567f6e44ac8d2ada3003404a93?pvs=4.

US $110,000 - $160,000 OTE + equity.
Learn more about our compensation philosophy here https://www.notion.so/Chromatic-s-Compensation-Philosophy-bc0b2c567f6e44ac8d2ada3003404a93?pvs=4.

We're looking for a Customer Success Manager to own customer health across a book of Enterprise accounts.

Serve as a strategic advisor on Chromatic and Storybook, guiding customers through scalable adoption, best practices, and organizational rollout.
Create account plans for top Enterprise customers, tracking objectives, adoption milestones, and expansion pathways.
Be a reliable, trusted point of contact customers know they can count on.
Keep customers informed of product updates, enhancements, and relevant launches, ensuring proactive communication.
Our mission is to improve the UX of the internet.
Our customers ship UIs that billions of people use.
We're looking for an experienced Customer Success Manager to join our team and guide our Enterprise customers through every stage of their journey with Chromatic.

This listing is sourced directly from Chromatic's careers page and normalized into a canonical job model.