AstraZeneca
Sr. Manager CRM Field Operations
US - Gaithersburg - MD · Senior
Sponsorship not specified$137k-$205kDetected 4 hours ago
SalesforceCRMCustomer SuccessLeadershipCommunicationCollaboration
About the role
- The Senior Manager, CRM Operations & Field Enablement is responsible for leading the day-to-day business operations and operational excellence of the CRM ecosystem for US Oncology.
- That's why we work, on average, a minimum of three days per week from the office.
- But that doesn't mean we're not flexible.
Responsibilities
- Lead the day-to-day operational management of CRM capabilities, ensuring business continuity, operational effectiveness, and user satisfaction.
- Serve as the operational owner of CRM-related business processes, workflows, and support models.
- Monitor CRM performance, identify operational gaps, and implement improvements to enhance field efficiency and user experience.
- Manage CRM releases, enhancements, issue triage, testing, and operational deployment activities.
- Maintain change control, documentation, and operational governance processes.
- Act as primary operational liaison for field teams regarding CRM-related inquiries, processes, efficiencies, and support needs.
- Drive adoption and operational pull-through of CRM capabilities through communications, training, and support.
- Partner with Commercial Operations, IT, Marketing, Data & Analytics, Sales Leadership, and vendors to support execution of CRM capabilities.
- Influence within the function to optimize processes, improve adoption, and address operational needs.
- Why AstraZeneca: Here, patient needs drive our decisions and fuel our courage to innovate.
Requirements
- Bachelor's degree.
- 2 + years of experience in CRM platforms, including adoption, omnichannel engagement, large-scale implementations, and system integrations (e.g., Salesforce, Veeva, or equivalent).
- Strong understanding of sales processes and workflows
- Hands-on experience with IQVIA/ Salesforce /VEEVA ecosystem tools
Nice to have
- 5 years of experience in CRM platforms, including adoption, omnichannel engagement, large-scale implementations, and system integrations (e.g., Salesforce, Veeva, or equivalent)
- Pharma Industry Experience
- Preferred Experience:
Compensation
- The annual base pay for this position ranges from $136,938 to $205,407.
Benefits
- offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.
- Our positions offer eligibility for various incentives-an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles.
Equal opportunity
- If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
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