Tri Source International

IT Systems Specialist

Cambridge, MA

Sponsorship not specifiedDetected 16 days ago

GitAWSCloud PlatformsLinuxProcurementCustomer SupportRoboticsControlsDNSVPNCiscoResearchCommunicationCollaboration

About the role

TRI's Information Technology team enables a world-class research organization to move fast without friction.
This is a frontline role: you will be the face of IT for researchers, engineers, and staff, resolving issues, deploying hardware, managing user lifecycles, and ensuring our Cambridge office runs smoothly.
The ideal candidate thrives in a fast-paced environment, communicates clearly with both technical and non-technical users, and takes ownership of problems through resolution.

Manage the full user lifecycle: onboarding, account provisioning, access management, hardware deployment, and offboarding across identity and collaboration platforms.
Deploy, configure, and maintain endpoints across macOS, Windows, and Linux, including specialized research workstations with GPU and high-performance components.
Maintain conference room AV systems and provide event support utilizing video conferencing and presentation hardware.
Support networking needs including basic troubleshooting of connectivity, VLANs, wireless, and VPN issues, escalating complex issues appropriately.
Work within the ticketing system to document resolutions, provide meaningful status updates, and ensure proper escalation when needed.
Maintain and restock IT supply cabinets, prepare workstations for new hires, and manage hardware logistics.
Document processes, create knowledge base articles, and cross-train team members on procedures and workflows.
Balance daily support tickets with project work, managing priorities in a dynamic environment.
You'll support a highly technical workforce that relies on specialized hardware (GPU workstations, multi-monitor setups) and a modern SaaS stack.

3+ years of experience in an IT support or systems administration role, preferably in a technology or research environment.
Strong hands-on experience with endpoint management platforms, identity and access management solutions, and enterprise collaboration suites.
Proficiency deploying and troubleshooting macOS, Windows, and Linux systems, including hardware components (GPUs, SSDs, memory modules, NICs).
Working knowledge of networking fundamentals: IP addressing, subnets, VLANs, DNS, DHCP, and wireless networking.
Experience with user lifecycle management across SSO, directory services, and SaaS application provisioning.
Excellent communication skills with the ability to translate technical concepts for non-technical users.
Ability to lift up to 50 pounds of computer equipment.
Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
Familiarity with remote access technologies including VPN, RDP, and SSH.
Demonstrated ability to work independently, prioritize competing requests, and manage time effectively in a fast-paced environment.
Bonus Qualifications
Audio/visual systems experience including conference room setup, troubleshooting, and event support for platforms such as Google Meet, Zoom, and Microsoft Teams.

Experience with Google Workspace administration and Cisco Meraki networking.
Familiarity with Jamf, Okta, or Active Directory/Entra ID.
Experience managing software licensing and SaaS subscriptions.
Exposure to cloud platforms (AWS), version control systems (GitHub), or virtual machine environments.
Experience supporting researchers or engineers working with specialized compute hardware.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

The pay range for this position at commencement of employment is expected to be between $90,000 and $136,400/year for Massachusetts-based roles.

Manage IT asset inventory including procurement, deployment tracking, RMA processing, and lifecycle retirement.

We support 300+ researchers and engineers across multiple locations, managing everything from endpoint deployments and identity systems to collaboration platforms and conference room AV, all in service of keeping scientists and engineers focused on their work, not their tools.

This listing is sourced directly from Tri Source International's careers page and normalized into a canonical job model.