Concord
Customer Success Manager
Austin, TX
Sponsorship not specifiedDetected 19 days ago
Account ManagementContract ManagementCustomer SuccessCustomer SupportLeadershipCommunicationTime Management
About the role
- We've already gained traction with 1,500+ companies and over 1M users-but we're just getting started.
- If you like moving fast, using the newest models, and solving problems no one has solved yet-you'll thrive here.
- If you need detailed playbooks and predictable tasks… probably not.
Responsibilities
- You'll partner with customers to ensure they adopt Concord effectively, achieve their business goals, and expand usage over time.
- You'll deliver training, run quarterly reviews, manage KPIs, and surface insights back into the business-helping shape both the customer experience and the future of our product.
Skills
- Be the voice of customer success for the AI era Customer Success is being redefined-and Concord is leading the way.
- This role is not for you if…
- This role is for you if…
Company info
- what you build with customers directly drives adoption, retention, and growth
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