iCapital

iCapital

Client Delivery - Vice President

US CO - Colorado Springs · Exec · Full-time

Sponsorship not specified$130k-$150kDetected 12 days ago
JiraLeadershipOrganizational Skills

About the role

  • iCapital is looking to hire a Client Delivery Vice President to join the Annuities Platform team.
  • This role is responsible for leading the successful delivery of client implementations and ongoing client delivery portfolios.
  • This individual serves as a senior client-facing leader accountable for delivery outcomes, client satisfaction, and operational discipline.

Responsibilities

  • Serve as the senior delivery leader for assigned client portfolios, building trusted relationships and ensuring delivery strategies are aligned to client business objectives.
  • Own end-to-end delivery outcomes across multiple concurrent client implementations, including timelines, quality, scope, risks, dependencies, and executive stakeholder alignment.
  • Lead and develop teams of Project Managers, Business Analysts, and delivery resources, creating clarity, accountability, and consistent execution across engagements.
  • Identify delivery risks proactively, resolve complex issues, and drive practical solutions that protect client outcomes and support long-term scalability.
  • Own portfolio financial performance, including P&L, margin targets, revenue performance, resource planning, and risk mitigation.
  • Partner closely with the Product team to translate client feedback, implementation learnings, recurring pain points, and enhancement needs into clear, actionable insights.
  • Collaborate with the Sales, Support, Operations, and Product teams to improve handoffs, align expectations, resolve cross-functional dependencies, and strengthen the overall client experience.
  • Drive continuous improvement in delivery processes, playbooks, metrics, automation opportunities, and operating practices to increase consistency, efficiency, and predictability.

Requirements

  • 10+ years of experience in client delivery, implementation, program leadership, or professional services within SaaS, technology, financial services, or a similarly complex environment
  • Proven success leading complex client implementations and delivery portfolios with accountability for scope, timelines, quality, client satisfaction, and business outcomes
  • Experience diagnosing complex delivery challenges, identifying root causes, and implementing practical, scalable solutions across teams and client engagements
  • Experience partnering with product teams to translate client needs, implementation feedback, and recurring themes into actionable product insights and prioritization inputs
  • Experience with project, portfolio, and resource management tools such as Jira, Kantata, or similar platforms
  • Strong executive presence with the ability to build trust with senior client stakeholders, communicate clearly, guide decision-making, and lead productive conversations around priorities and trade-offs
  • Demonstrated ability to manage scope, establish governance, hold stakeholders accountable, and maintain delivery discipline while preserving strong client relationships
  • Track record of building, improving, or enforcing delivery processes, governance models, implementation playbooks, metrics, and operating rhythms
  • Experience leading and developing teams of project managers, business analysts, implementation consultants, or other delivery resources
  • Strong commercial judgment, including experience managing delivery financials, margin performance, resource planning, revenue impact, and client commitments
  • Highly organized, detail-oriented, and comfortable operating across multiple concurrent priorities in a fast-paced environment
  • Benefits
  • The base salary range for this role is $130,000 to $150,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
  • We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This role is based in the greater Denver/Colorado Springs area or our Salt Lake City, Utah office.

Compensation

  • The base salary range for this role is $130,000 to $150,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus.

Benefits

  • The base salary range for this role is $130,000 to $150,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus.
  • Establish and maintain strong delivery governance, including clear decision-making forums, escalation paths, change control, scope management, and portfolio health reporting.
  • Create executive-level visibility into portfolio health, key risks, scope decisions, dependencies, milestones, and actions required to support successful delivery.

Company info

  • https://www.linkedin.com/company/icapital-network-inc |
  • We believe the best ideas and innovation happen when we are together.

Equal opportunity

  • https://www.icapitalnetwork.com/about-us/recognition/
  • iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer.
  • We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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This listing is sourced directly from iCapital's careers page and normalized into a canonical job model.