Siepe
IT Help Desk Tier 1
New York City, NY · Senior
Sponsorship not specified$65k-$72kDetected 46 days ago
PowerShellAWSAzureCybersecurityBusiness DevelopmentExcelQuickBooksCustomer SupportFirewallVoIPLeadershipCommunicationProblem SolvingTime ManagementSharePoint
About the role
- Siepe is a fast-growing technology company headquartered in Dallas, TX - focused on helping investment managers turn complexity into clarity.
- Siepe is profitable, privately held, and growing fast.
- Whether you come from finance, tech, or are charting a new path, you'll find meaningful problems to solve, real ownership, and the momentum to grow your career with purpose.
Responsibilities
- Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources
- Install, configure, and support local desktop applications in a Windows based environment
- Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)
- Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs
- Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space
- Expertise with ticketing system(s), time entry/management, and SLA-drive environments
- Create AD users, groups, and group policies with minimal guidance
- Manage workstations in traditional domain and Entra ID
- Manage file server shares and permissions
- At Siepe, we don't just hire talent, we build performance-driven teams empowered by transparency, curiosity, and continuous growth.
Requirements
- Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required
- Work closely with senior leadership on opportunities where technical expertise is required during the business development process
- In-depth knowledge of Microsoft operating systems is required
- Knowledge and experience with Microsoft 365
Nice to have
- MSP experience preferred
Skills
- Firewall configuration
- Rule creation
- Troubleshooting of network route and connectivity issues
- Wireless network and access point setup and support
- In-depth knowledge of supporting Excel and add-ins
- Bloomberg application support experience
- Software deployment experience
- Cloud VOIP experience
- Quickbooks support experience
- Experience with Scripting - PowerShell and command line
- Self-motivated, self-starter, and challenge-seeker
Compensation
- Competitive Compensation Packages, including Annual Performance-Based Bonuses
- Annual investment in your Learning & Development goals
- Annual Holiday Party to celebrate milestones and build team connection
Benefits
- Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary
Visa & Work Authorization
- Must have current and ongoing authorization to work in the country of employment without the need for visa sponsorship, now or in the future.
This listing is sourced directly from Siepe's careers page and normalized into a canonical job model.