SolarWinds
Senior GTM Operations Analyst (Rev Ops Analyst)
Austin, Texas · Senior
Sponsorship not specifiedDetected 13 hours ago
Project ManagementJiraSalesforceCRMSalesPipeline ManagementProcess ImprovementRecruitingCustomer SuccessCustomer SupportCommunicationCollaborationPublic Speaking
About the role
- SolarWinds is undergoing a significant transformation of our go-to-market motion-converting our installed base to subscription licensing and expanding our Observability, Service Management, and Database portfolio across a global customer base.
- You will work with global teams across multiple time zones and bring a structured, delivery-focused mindset to every engagement.
- You will report to the Manager of Customer Operations under the Revenue Operations organization.
Responsibilities
- Systems & Process Design
- Own the design, documentation, and ongoing governance of CRM workflows across Salesforce and Gainsight, ensuring alignment with enterprise sales and customer success motions
- Translate business requirements into system design specifications, workflow configurations, and documented process standards
- Maintain process documentation, data dictionaries, and system design artefacts as living, up-to-date resources
- Manage multiple concurrent initiatives from initiation through go-live, ensuring on-time delivery against scope, timeline, and stakeholder expectations
- Develop and maintain project charters, requirements specifications, project plans, test documents, and status reports
- Lead cross-functional, globally distributed teams through structured delivery frameworks
Requirements
- BA, BS, or equivalent degree
- 5+ years of experience in Revenue Operations, Customer Operations, or Sales Operations in a B2B SaaS or technology environment
- Demonstrated hands-on experience designing and configuring workflows in CRM platforms-Salesforce required.
- The Ideal Candidate
Nice to have
- Experience managing projects across global, cross-functional teams in a matrixed organisation
- Project management certification-PMP, PRINCE2 Foundation & Practitioner, or equivalent
- Fluent in spoken and written English
- excellent verbal and written communication skills
- Confident presenting to senior stakeholders, proposing solutions, and driving decisions under ambiguity
- Experience with JIRA for project tracking and backlog management preferred
- Has worked across geographies and understands how to keep globally distributed teams aligned and moving
- Earns stakeholder credibility quickly at all levels-you communicate in outcomes, not activity
Skills
- Join SolarWinds and grow with us!
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This listing is sourced directly from SolarWinds's careers page and normalized into a canonical job model.